Sustainable Tourism

Canadian Affair Company Information


Founded in 1995, Canadian Affair offers an a la carte menu of services for all types of travel options between the UK, Ireland & Canada.

About Canadian Affair

Founded in the UK in 1995, Canadian Affair has grown into a multi-million turnover business, selling flights, holidays and tours to Canada and the UK & Ireland. In 2006, Canadian Affair became part of the Transat A.T inc Group, widely recognised as the leading integrated holiday travel group in Canada.

Canadian Affair’s head office is in London, and there are also offices in Glasgow and Vancouver. Since its inception, Canadian Affair has flown over two million passengers between the UK, Ireland ∓ Canada. Canadian Affair fly in and out of 4 UK airports, 2 Irish airports, and 7 Canadian airports offering an extensive winter and summer schedule of direct non-stop flights.

Strategic Alliances

In 2006 Canadian Affair became part of the Transat A.T inc Group, widely recognised as the leading integrated holiday travel group in Canada.

Transat A.T. Inc. is an integrated tour operator that specializes in holiday travel and offers more than 60 destination countries. Transat, which was created in Canada and has offices in many other countries, is an international company that owns an air carrier (Air Transat), provides destination services, is active in the accommodation industry and operates an extensive distribution network.

Ethos and strategy

Canadian Affair believes the bespoke advice from its expert staff, combined with frequent flights at the lowest prices is the optimum offering to UK-Canada travellers.

Passenger volumes allow Canadian Affair to be the most competitive UK-Canada tour operator in the market. Canadian Affair strives to operate as an efficient, caring & sustainable company and as part of the Transat family, we are firmly committed to the responsible development of the tourism industry. Transat has adopted the following definition of sustainable tourism: "Sustainable tourism entails respect for nature, as well as for host communities and their values; it combines positive socio-economic benefits for local populations with an enriching experience for travellers."

For more information visit http://www.resp.transat.com

Product offering

Canadian Affair's in flight product offer three unique attributes:

  • Lowest cost flights to the UK & Ireland
  • Highest frequency of DIRECT NON-STOP flights to London Gatwick, Manchester, Birmingham, Glasgow, Dublin & Shannon from Vancouver, Calgary, Edmonton, Toronto, Ottawa, Montreal & Halifax

Comfortable aircraft:

Airbus A330/A310 - operated by Air Transat
When booking with Canadian Affair customers are guaranteed the best prices as well as the best customer service.

Awards

  • 2013 BACTA Explorer Award – Best promoter of Canada – British Annual Canada Travel Awards
  • 2012 CIMTIG Best Travel TV Advert
  • 2011 Best Tour Operator to Canada – British Travel Awards
  • 2010 Best Direct Sell Tour Operator to Canada – British Travel Awards
  • 2010 Best Direct Sell Cruise Tour Operator to Alaska- Holland America Line Awards
  • 2007 - 2009 Consumer Favourite Direct Sell Tour Operator – British Annual Canada Travel Awards

Helping Canadians in the UK

Maple Leaf Trust - Helping Canadians in the UK Canadian Affair proudly supports the Maple Leaf Trust, the premier charity for the Canadian community in the United Kingdom.

Travelling from Canada to the UK

Visit the sister site www.canadianaffair.ca

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Canadian Affair Travel Industry Awards

Canadian Affair has won several prestigious awards over the years, that recognise the commitment we have to providing the highest quality flights and holidays at the best prices.

Our awards are particularly satisfying as they are voted by the general public or tourism communities that we work in.

2013 - BACTA Explorer Award

2013 – BACTA Explorer Award

December 2013 Best Promoter of Canada

2012 - CIMTIG Best Travel TV Advert

2012 - CIMTIG Best Travel TV Advert

Canadian Affair is top of the Most Popular TV Advert of the Year poll launched by Chartered Institute of Marketing (CIMTIG)

2011  - Best Tour Operator to Canada

2011 - Best Tour Operator to Canada

British Travel Awards November 2011

2010 - Best Tour Operator to Canada

2010 - Best Tour Operator to Canada

British Travel Awards November 2010

2009 - Consumer Favourite Tour Operator

2009 - Consumer Favourite Tour Operator

Canada Travel Awards March 2009

2009 - Consumer Favourite Ski Operator

2009 - Consumer Favourite Ski Operator

Canada Travel Awards March 2009

2008 - Consumer Favourite Tour Operator

2008 - Consumer Favourite Tour Operator

Canada Travel Awards March 2008

2008 - Consumer Favourite Ski Operator

2008 - Consumer Favourite Ski Operator

Canada Travel Awards March 2008

2007 - Consumer Favourite Tour Operator

2007 - Consumer Favourite Tour Operator

Canada Travel Awards March 2007

2007 - Outstanding Contribution to the Promotion of Canada

2007 - Outstanding Contribution to the Promotion of Canada

Canada Travel Awards March 2007

2006 - Tourism Contribution to the province of Alberta

2006 - Tourism Contribution to the province of Alberta

Travel Alberta March 2006

2005 - Best Direct Sale Tour Operator

2005 - Best Direct Sale Tour Operator

Canada Travel Awards
March 2006

2004 - Best Direct Sale Tour Operator

2004 - Best Direct Sale Tour Operator

Canada Travel Awards
November 2004

2003 - Best Canada Website

2003 - Best Canada Website

Red Hot Canada Travel Awards

2002 - Best Canada Website

2002 - Best Canada Website

Canada Travel Awards


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Affair Travel

French Affair has been in business since November 1986, offering a range of quality villas across Southern France. Since then, we have expanded our selection of properties based on a strict criterion of quality and value for money. We now operate under the name of Affair Travel as we have expanded our range of villas across stunning locations throughout Europe... and we will continue to grow!

We are delighted to offer one slick booking location for all our villas, so you have a choice of over 200 villas across 6 current countries: France, Corsica, Croatia, Montenegro, Malta & Gozo. We only feature a select range of properties, ranging from luxury villas to small stone country cottages in delightful locations and the majority have private swimming pools.

We can help you to book one of our Affair Travel villas easily, and help you to find the best connecting flight to link with your direct flight from Canada to the UK. You can book your villa online or get in touch with us for advice and help with planning your dream holiday.
View and book our villas and apartments at www.affairtravel.com.


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Careers at Canadian Affair


Customer Service Advisor

We have a vacancy within our Customer Service department for a Customer Service Advisor who will form a key part of our busy team. The vacancy is based on part time hours, covering Evenings and Weekends.

Duties of the Customer Service Advisor include following up on customer emails and letters by phone to resolve complaints, written letters responding to complaints, answering calls from passengers who wish to discuss their complaint, providing customer support on post travel enquiries or for pre flight assistance, providing information and assisting reservations agents to provide customers with the right information.

This role requires excellent customer service, excellent written and verbal communication skills and the desire and passion to be helpful at all times.

Key responsibilities:

  • Handling customer enquiries and ensure all calls are logged.
  • Replying to complaints via email and letter.
  • Completing admin and updating records.
  • Communicating with other departments: admin, finance, airport and sales.
  • Reporting trends and common complaints to avoid repetition.
  • To help customers resolve issues and to protect the brands.
  • Working in line with company standards, terms & conditions and ABTA code of conduct and ATOL license.
  • Enhancing customer experience of our company.
  • Being part of a close team to achieve targets and meet Key performance indicators (KPI’s)

Skills / Experience / Requirements:

  • Proven background of dealing with customers face to face or over the telephone.
  • Good working knowledge of computers and operating systems.
  • Experience in handling difficult conversations over the telephone.
  • Excellent communication and written skills.
  • Good time management and working to deadlines.
  • Good decision making skills, intuitive and compassionate without being influenced.
  • Strong team player.
  • Naturally positive, upbeat with a professional manner and tone.
  • Remain calm under pressure.

Training is provided with continued support along the way; however applicants must have experience of working in a Customer Service environment and be able to demonstrate both excellent verbal and written communications skills. Experience of the travel industry is not essential.

Glasgow: Applicants must be able to work evening and weekends (call centre hours 8am – 9pm Monday-Friday, 9am – 6pm Saturday & 10am – 5pm Sunday).

The role will report to the Customer Service Manager.

Successful applicants will be invited to attend an interview where they will undertake test calls and a written Customer Service test along with bringing experience of written customer complaint letters.

Please e-mail your CV and covering letter to: mail@canadianaffair.com

Canadian Affair is the UK’s largest Tour Operator to Canada selling flights and tailor-made holidays. Since it was founded in 1995, Canadian Affair has flown over one million passengers to Canada. Canadian Affair is owned by the Transat Group which is based in Montreal, Canada. Canadian Affair has two offices in the UK, one in London and one in Glasgow. Canadian Affair also operates in Ireland as canadianaffair.ie and in Canada as canadianaffair.ca.




Business Support Assistant

Role:
A fantastic opportunity has arisen within the busy administration department for a Business support assistant. This post will suit an individual who has essential office skills in a dynamic and busy environment. This isn’t your average admin role, giving you the opportunity to expand and develop your skills within the travel industry.

The position is based at the head office in London, offering 1-1 training with continued support along the way. Experience within the travel industry is not essential.

Key responsibilities:

  • Booking & confirming all land components of a holiday – hotels, villas, cars, fly drives, tours, etc.
  • Liaising with suppliers in Canada/UK on a day to day basis – booking, amending & chasing confirmations.
  • Invoice checking all the bookings made for passengers/agents before despatch.
  • Preparing passengers travel documents – issuing flight e-tkts, hotel, car & tour vouchers.
  • Resolving any administrative problems and inquiries.
  • Working through internal and external emails.
  • Issuing/Reissuing/Refunding air tickets on Galileo.
  • Running reports to ensure all documents have been despatched on time.
  • Preparing brochure requests.
  • Greet and assist visitors in a courteous manner.
  • Preparing & processing the post daily.
  • Provide support to the reservations department by answering questions and helping with requests where necessary.

Skills / Experience / Requirements:

  • Organised
  • Problem solver
  • Attention to detail
  • Flexible & adaptable
  • Team player
  • Self motivated and to be able to take lead
  • Excellent communication skills - written and verbal

Importantly we are looking for individuals with drive and the desire to excel.

Applicants must be able to work one late shift a week/ two weekend days within a month (Sat or Sun). The salary is £19,000 P/A.

Please e-mail your CV and covering letter for the attention of Reshma Madhaparia to reshma.madhaparia@canadianaffair.com




Airport Representatives

We have been established for over 19 years and are an industry leading, award winning, highly profitable and growing company. Demand to work for us is always extremely high so only successful applicants will be contacted.

Role:
Our Airport Representatives are the best in the business. As one of our team you will be an ambassador of our brand, central to the smooth running of the airport landside operation. If you thrive under pressure and enjoy working in a fast paced environment we are the company for you.

Key responsibilities:

  • Pre-flight preparation
  • Post-flight reconciliation
  • Ticket/documentation issuing
  • Sales
  • Customer service
  • Maintaining strong working relationships with handling agents, airline partners and airport staff
  • Problem solving
  • Management of group overbooking procedure
  • Admin duties

Skills / Experience / Requirements:

  • Excellent communication skills
  • Exceptional customer service skills.
  • Sales skills and confidence in face-to-face selling and working to targets
  • Experience of working in a customer facing role
  • History of working for an Airline, Tour Operator or Handling Agent would be beneficial
  • Ability to multi-task and work under pressure
  • Experience of dealing with overbookings
  • IT literate. In particular a good knowledge of Excel
  • Ability to think and act quickly
  • Familiarity with a CRS would be beneficial
  • Weekend work and early starts are required

Glasgow: 16hrs+ per week - £9p/h

Successful candidates will benefit from full training, a rewarding working environment.

This contract will run until the 31st October and is subject to a probationary period and satisfactory references.

Please e-mail your CV and covering letter for the attention of David Savage to airport.jobs@canadianaffair.com




Reservations Travel Consultant

Role:
Canadian Affair are the UK’s leading Tour operator, specialising in tailor made holidays to Canada. We are looking for experienced full time reservations travel consultants with a passion for selling holidays. Based at our offices in London and Glasgow , the successful candidate will need a flair for selling & a passion for the travel Industry. They must be willing to work hard & thrive in a target driven environment.

Key responsibilities:

  • Sell tailor-made holidays including flights, hotels & ancillary products via telephone & email
  • Exceed sales targets
  • Maintain high standard of Customer Service
  • Deliver on performance objectives
  • Achieve outbound up-sell call target for ancillary sales
  • Service existing bookings as required including, but not limited to, carrying out amendments, providing information on relevant charges, confirm bookings and adding additional content.
  • Become fully knowledgeable about the products, destinations and services offered.
  • Take responsibility to resolve problems ensuring that issues are followed through and escalated if necessary.

Skills / Experience / Requirements:

  • Sales orientated and motivated with relevant sales experience within the travel industry
  • Strong geographical and product knowledge of Canada & US
  • Experience of tailor making itineraries to Canada & US.
  • The ability to prioritise workload, demonstrating good organisational skills.
  • Working knowledge of a GDS ideally Galileo
  • Ability to work effectively under pressure
  • Ability to work independently in a fast-paced environment

The Shift patterns are varied from 08.30-17.00, 09.00-17.30 and 12.30-21.00 on weekdays and 09.00-18.00 and 10.00-17.00 on weekends and bank holidays.

We offer a competitive salary, with commission and an excellent benefits package. Full training will be provided.

For London opportunities please email your CV and covering letter for the attention of Tanya Lloussi Tanya.Lloussi@canadianaffair.com
For Glasgow opportunities please email your CV and covering letter for the attention of Lorna Harrold Lorna.Harrold@canadianaffair.com



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Our Contact Details

We have offices in London, Glasgow, Ireland and Montreal.
Please use the information below to contact Canadian Affair.

You may also find an answer to your enquiry in the Useful Info section


London

Tel: 020 7616 9184

Hillgate House
13 Hillgate Street
London W8 7SP

Hours:
Monday to Thursday: from 08:30 to 21:00
Friday: from 08:30 to 20:00
Saturday/Bank Holiday: from 09:00 to 18:00
Sunday: from 10:00 to 17:00



Northern Ireland

Tel: 02890 243 999

Call centre

Hours:
Monday to Thursday: from 08:30 to 21:00
Friday: from 08:30 to 20:00
Saturday/Bank Holiday: from 09:00 to 18:00
Sunday: from 10:00 to 17:00



Republic of Ireland

Tel: 01 866 6700

Call centre

Hours:
Monday to Thursday: from 08:30 to 21:00
Friday: from 08:30 to 20:00
Saturday/Bank Holiday: from 09:00 to 18:00
Sunday: from 10:00 to 17:00



Glasgow

Tel: 0141 223 7517

Suite 4/2, 91 Mitchell Street
Glasgow G1 3LN

Hours:
Monday to Thursday: from 08:30 to 21:00
Friday: from 08:30 to 20:00
Saturday/Bank Holiday: from 09:00 to 18:00
Sunday: from 10:00 to 17:00



Montreal

Toll free:1-877-8 FLY2UK

Place du Parc
300 Leo-Pariseau, Suite 1500
Montreal, Quebec
H2X 4C2

Hours:
Monday to Sunday: from 08:00 to 22:00 (EST) including National Holidays.


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Canadian Affair Gift Vouchers

Finding it difficult to buy a gift for the person who has everything but loves Canada? Or are you missing friends and loved ones and would like them to visit more often? At Canadian Affair we have the answer.

Canadian Affair gift vouchers are available to purchase in GBP (£) and CAD ($). They come in values of £5, £10, £25, $10, $25, $50 and can be used as full or part payment towards Canadian Affair flights and holidays.

For those of you who'd like the security of recorded delivery, we can arrange this for a charge of £6 to UK addresses. For sending to Canada please call and speak to one of our Travel Consultants.

To book your vouchers
call 0207 616 9184 / 0141 223 7517

Your voucher/s will be despatched within 7 working days.

Redeeming Canadian Affair gift vouchers

Canadian Affair vouchers can be exchanged in part or full payment for Canadian Affair flights and holidays. To redeem your voucher simply call our Sales Consultants on 0207 616 9184 / 0141 223 7517.


British Pounds Sterling £ Gift Vouchers

  • Canadian Affair Gift Voucher £5
  • Canadian Affair Gift Voucher £10
  • Canadian Affair Gift Voucher £25

Canadian Dollars $ Gift Vouchers

  • Canadian Affair Gift Voucher $10
  • Canadian Affair Gift Voucher $25
  • Canadian Affair Gift Voucher $50

Terms and conditions

The voucher is valid for 12 months from date of issue and will not be extended. The voucher can only be redeemed against Canadian Affair flights and holidays. A voucher purchased in GBP£ can only be redeemed against bookings made in GBP£. A voucher purchased in CAD$ can only be redeemed against bookings made in CAD$. Bookings can only be made at one of our call centres and not online. Bookings will not be confirmed until receipt of vouchers by post. Canadian Affair does not take responsibility for vouchers lost in the post. The voucher is not transferable or negotiable and cannot be exchanged for cash. Lost or stolen vouchers will not be refunded. Vouchers should be sent to Admin Department, Canadian Affair, Hillgate House, 13 Hillgate St, London, W8 7SP, UK. Vouchers cannot be partially redeemed, change will not be given. Full terms and conditions apply to all bookings.
Canadian Affair reserves the right not to accept damaged or defaced vouchers.

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Outbound Flight

  • Flying out on:

Return Flight

  • Returning on:


  • Children under the age of 16 MUST be
    accompanied by an adult.

Booking for more than 9 people?