Sustainable Tourism

Canadian Affair Company Information


Founded in 1995, Canadian Affair offers an a la carte menu of services for all types of travel options between the UK, Ireland & Canada.

About Canadian Affair

Founded in the UK in 1995, Canadian Affair has grown into a multi-million turnover business, selling flights, holidays and tours to Canada and the UK & Ireland. In 2006, Canadian Affair became part of the Transat A.T inc Group, widely recognised as the leading integrated holiday travel group in Canada.

Canadian Affair’s head office is in London, and there are also offices in Glasgow and Vancouver. Since its inception, Canadian Affair has flown over two million passengers between the UK, Ireland ∓ Canada. Canadian Affair fly in and out of 4 UK airports, 2 Irish airports, and 7 Canadian airports offering an extensive winter and summer schedule of direct non-stop flights.

Strategic Alliances

In 2006 Canadian Affair became part of the Transat A.T inc Group, widely recognised as the leading integrated holiday travel group in Canada.

Transat A.T. Inc. is an integrated tour operator that specializes in holiday travel and offers more than 60 destination countries. Transat, which was created in Canada and has offices in many other countries, is an international company that owns an air carrier (Air Transat), provides destination services, is active in the accommodation industry and operates an extensive distribution network.

Ethos and strategy

Canadian Affair believes the bespoke advice from its expert staff, combined with frequent flights at the lowest prices is the optimum offering to UK-Canada travellers.

Passenger volumes allow Canadian Affair to be the most competitive UK-Canada tour operator in the market. Canadian Affair strives to operate as an efficient, caring & sustainable company and as part of the Transat family, we are firmly committed to the responsible development of the tourism industry. Transat has adopted the following definition of sustainable tourism: "Sustainable tourism entails respect for nature, as well as for host communities and their values; it combines positive socio-economic benefits for local populations with an enriching experience for travellers."

For more information visit http://www.resp.transat.com

Product offering

Canadian Affair's in flight product offer three unique attributes:

  • Lowest cost flights to the UK & Ireland
  • Highest frequency of DIRECT NON-STOP flights to London Gatwick, Manchester, Birmingham, Glasgow, Dublin & Shannon from Vancouver, Calgary, Toronto, Montreal & Halifax

Comfortable aircraft:

Airbus A330/A310 - operated by Air Transat
When booking with Canadian Affair customers are guaranteed the best prices as well as the best customer service.

Awards

  • 2013 BACTA Explorer Award – Best promoter of Canada – British Annual Canada Travel Awards
  • 2012 CIMTIG Best Travel TV Advert
  • 2011 Best Tour Operator to Canada – British Travel Awards
  • 2010 Best Direct Sell Tour Operator to Canada – British Travel Awards
  • 2010 Best Direct Sell Cruise Tour Operator to Alaska- Holland America Line Awards
  • 2007 - 2009 Consumer Favourite Direct Sell Tour Operator – British Annual Canada Travel Awards

Helping Canadians in the UK

Maple Leaf Trust - Helping Canadians in the UK Canadian Affair proudly supports the Maple Leaf Trust, the premier charity for the Canadian community in the United Kingdom.

Travelling from Canada to the UK

Visit the sister site www.canadianaffair.ca

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Canadian Affair Travel Industry Awards

Canadian Affair has won several prestigious awards over the years, that recognise the commitment we have to providing the highest quality flights and holidays at the best prices.

Our awards are particularly satisfying as they are voted by the general public or tourism communities that we work in.

2013 - BACTA Explorer Award

2013 – BACTA Explorer Award

December 2013 Best Promoter of Canada

2012 - CIMTIG Best Travel TV Advert

2012 - CIMTIG Best Travel TV Advert

Canadian Affair is top of the Most Popular TV Advert of the Year poll launched by Chartered Institute of Marketing (CIMTIG)

2011  - Best Tour Operator to Canada

2011 - Best Tour Operator to Canada

British Travel Awards November 2011

2010 - Best Tour Operator to Canada

2010 - Best Tour Operator to Canada

British Travel Awards November 2010

2009 - Consumer Favourite Tour Operator

2009 - Consumer Favourite Tour Operator

Canada Travel Awards March 2009

2009 - Consumer Favourite Ski Operator

2009 - Consumer Favourite Ski Operator

Canada Travel Awards March 2009

2008 - Consumer Favourite Tour Operator

2008 - Consumer Favourite Tour Operator

Canada Travel Awards March 2008

2008 - Consumer Favourite Ski Operator

2008 - Consumer Favourite Ski Operator

Canada Travel Awards March 2008

2007 - Consumer Favourite Tour Operator

2007 - Consumer Favourite Tour Operator

Canada Travel Awards March 2007

2007 - Outstanding Contribution to the Promotion of Canada

2007 - Outstanding Contribution to the Promotion of Canada

Canada Travel Awards March 2007

2006 - Tourism Contribution to the province of Alberta

2006 - Tourism Contribution to the province of Alberta

Travel Alberta March 2006

2005 - Best Direct Sale Tour Operator

2005 - Best Direct Sale Tour Operator

Canada Travel Awards
March 2006

2004 - Best Direct Sale Tour Operator

2004 - Best Direct Sale Tour Operator

Canada Travel Awards
November 2004

2003 - Best Canada Website

2003 - Best Canada Website

Red Hot Canada Travel Awards

2002 - Best Canada Website

2002 - Best Canada Website

Canada Travel Awards


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Affair Travel

French Affair has been in business since November 1986, offering a range of quality villas across Southern France. Since then, we have expanded our selection of properties based on a strict criterion of quality and value for money. We now operate under the name of Affair Travel as we have expanded our range of villas across stunning locations throughout Europe... and we will continue to grow!

We are delighted to offer one slick booking location for all our villas, so you have a choice of over 200 villas across 6 current countries: France, Corsica, Croatia, Montenegro, Malta & Gozo. We only feature a select range of properties, ranging from luxury villas to small stone country cottages in delightful locations and the majority have private swimming pools.

We can help you to book one of our Affair Travel villas easily, and help you to find the best connecting flight to link with your direct flight from Canada to the UK. You can book your villa online or get in touch with us for advice and help with planning your dream holiday.
View and book our villas and apartments at www.affairtravel.com.


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Careers at Canadian Affair

Canadian Affair are the UK’s leading Tour operator, specialising in tailor made holidays to Canada.





Data Assistant

Role:
Canadian Affair is seeking someone to perform a valuable role in supporting the rest of our Flight Pricing Revenue Management team. Assisting Flight Pricing Analysts the role requires strong analytical, organisational & communicative skills within a commercial environment to ensure the integrity of the information that the Pricing Analyst & other teams including Product, Sales & Marketing will use to make informed & effective decisions.

Key responsibilities:

  • Use several management tools to extract meaningful information
  • Display working with initiative & time management skills

Skills / Experience / Requirements:

  • Sound commercial understanding
  • Strong analysis & communication skills
  • Good numerical ability
  • Good data interpretation & judgement skills

The role is based in our London office and the salary range for the job is £18 - £20k based on experience, in a package that includes company assisted pension scheme, private health care, staff travel discounts & company bonus scheme.

If you are interested in applying for this role please send your cv & covering letter to stuart.rogers@canadianaffair.com Or Stuart Rogers, Pricing Department, Canadian Affair, 13 Hillgate Street, London, W7 8SP.




Pricing Analyst

Role:
Canadian Affair is seeking a Flight Pricing Analyst to assist the Pricing Manager in our Revenue Management team. Requiring strong commercial & analytical skills to ensure the optimum results we’re looking for someone to join our team in our new Pricing role. Working in our London office the role involves understanding your own product, your competitors’ products & setting up & implementing pricing strategies to help achieve the team’s financial targets.

Key responsibilities:

  • Use several management tools to extract meaningful information
  • Display working with initiative & time management skills

Skills / Experience / Requirements:

  • Good commercial judgement in all aspects of the job
  • Strong strategic thinking, analysis & decision making skills
  • Proficiency in numeracy skills
  • Good data interpretation & judgement skills

The salary range for the job is £23 - £28k depending on experience in a package that includes company assisted pension scheme, private health care, staff travel discounts & company bonus scheme.

If you are interested in applying for this role please send your cv & covering letter to stuart.rogers@canadianaffair.com Or Stuart Rogers, Pricing Department, Canadian Affair, 13 Hillgate Street, London, W7 8SP.




Customer Service & Sales Consultant

Role:
We are looking for experienced full time reservations travel consultants with a passion for selling holidays. Based at our offices in London and Glasgow , the successful candidate will need a flair for selling & a passion for the travel Industry. They must be willing to work hard & thrive in a target driven environment.

Key responsibilities:

  • Sell tailor-made holidays including flights, hotels & ancillary products via telephone & emailSell tailor-made holidays including flights, hotels & ancillary products via telephone & email
  • Exceed sales targets
  • Maintain high standard of Customer Service
  • Deliver on performance objectives
  • Achieve outbound up-sell call target for ancillary sales
  • Service existing bookings as required including, but not limited to, carrying out amendments, providing information on relevant charges, confirm bookings and adding additional content.
  • Become fully knowledgeable about the products, destinations and services offered.
  • Take responsibility to resolve problems ensuring that issues are followed through and escalated if necessary.

Skills / Experience / Requirements:

  • Sales orientated and motivated with relevant sales experience within the travel industry
  • Strong geographical and product knowledge of Canada & US
  • Experience of tailor making itineraries to Canada & US
  • The ability to prioritise workload, demonstrating good organisational skills
  • Working knowledge of a GDS ideally Galileo
  • Ability to work effectively under pressure
  • Ability to work independently in a fast-paced environment

The Shift patterns are varied from 08.30-17.00, 09.00-17.30 and 12.30-21.00 on weekdays and 09.00-18.00 and 10.00-17.00 on weekends and bank holidays.

We offer a competitive salary, with commission and an excellent benefits package. Full training will be provided.

For London & Glasgow opportunities please email your CV and covering letter for the attention of Lee McCrossan lee.mcCrossan@canadianaffair.com

Closing date – 12th October 2014




Training & Quality Manager:

Experience required:
Minimum 5 years travel experience in a contact centre GDS & @comres experience preferred but not essential Position Description- Training & Quality Assurance Manager

Training & Quality Role
You will be required to support the full business (Reservations, Admin, Operations, Finance, Pricing, Marketing, Airports & Product) in the delivery of an employee training induction program. This will include the training delivery on all in-house/reservation systems: @com res, GDS, Radixx & Datalex, in addition you will be responsible for 'Setting the Standards' training to ensure a constant delivery of company standards. You will be responsible for the maintenance, creation and updating of the company training handbook which will cover all departments within the business.

Quality Assurance
This area of the role provides objective assessment regarding Agents compliance of process, adherence of procedures and level of customer service provided when handling the customer calls. Furthermore, the QA Analyst evaluates and analyses contact centre and agent historical Quality performance, generates trend reporting and provides recommendations for long and short-term improvement.

Major Areas of Responsibility
Training
Following recruitment campaign you will establish the training programme for all new employees, communicate with their managers and confirm the requirements. You will then deliver the Induction Training program and Setting the Standards training. Set regular follow ups with managers to ensure new staff are integrating well and identify if any follow up training is required. Liaise with Managers/Directors and assist them in undertaking a training needs analysis and set out a training programme as required for their team. Conduct training on all systems (@comres, GDS, Radixx & datalex) as required. Ensure the company training handbook is up to date with new procedures & standards.
Quality Assurance
Conduct monitoring for the contact centre to a set plan covering all staff (daily and weekly) Track, analyse and report agent quality performance results with the relevant Manager Based on current and historical results, generate reports outlining frequent errors, customer service concerns/risk and areas of opportunity. present recommendations for training, process change and service improvement as well as individual agent coaching needs. Assess if gaps in performance are due to factors outside of the agents control such as unclear processes, ineffective processes or if the gaps are due to agent lack of knowledge or training. Lead weekly and daily staffing review discussions with management as required. Generate reports for previous and current weeks performance as well as forecasted performance and identify risks to management team.
Objectives Training
Develop and maintain the Induction training manual for the entire company. Conduct training for all staff : new induction programme and & existing staff. Keeping up to date with all changes & new process on internal systems & roll out training needed from these updates. Maintain the training schedule and communicate the training diary to management team. Generate recommendations for training, process change and service improvement, as well as individual agent coaching needs. Based on trends identified, create & document recommendations in the areas mentioned above. proposals should clearly outline the areas of weakness and should provide hands on, concrete solutions & deliver full training on the areas identified
Objectives Quality Assurance
Develop and maintain the quality management processes with the management team. Conduct monitoring for all agents daily and weekly. Meet the set /targeted monitoring needs: daily, weekly and monthly. Track, analyse and report the agent quality performance results. Analyse the results and identify trends ¡V both positive and negative. Based on current and historical results, generate report outlining frequent errors, customer service concerns/risk and trends. Assess and propose reasons for gaps in performance and discuss solution to fix. Work with the call centre Supervisors and Management in a consultative, proactive manner to improve overall quality performance. Ensure that Agents are proactively promoting the brands when there is opportunity to do so and maximizing client opportunities (such as up sell & cross sell) Instil and influence the desired company culture to emphasize and balance company efficiencies and productivity with desired customer service targets. Lead weekly and daily staffing review meetings with management Give a high level update on the weeks results and report on any new trends and provide recommendations for improvement. Generate reports for previous and current weeks performance as well as forecasted performance and identifies any risks to management.

We offer a competitive salary and an excellent benefits package, Benefits include: Contributable pension, private health,20 days holiday, staff travel, company bonus scheme. Full training will be provided.

For London opportunities please email your CV and covering letter for the attention of Lee McCrossan lee.mcCrossan@canadianaffair.com

Closing date – 12th October 2014


Airline Sales Manager: Air Transat

Experience required:
Travel field sales Management minimum 3 years. Airline field sales Management experience would be preferred.

Benefits include
Contributable pension, private health,20 days holiday, staff travel, company bonus scheme.

Position Description
Travel Trade Sales Manager will manage all aspects of B2B travel trade distribution channels for Air Transat, including the management of allocation holders for the tour operator. The Travel Trade Manager will manage & develop the current B2B partner relations, understand their needs and development plans & identify new B2B relationships to be initiated. Gain an understanding of the market forces, competition tactics and what is required for the development and promotion of our brand. Working closely with senior management to influence the B2B sales targets and monitor activity closely. Deliver company and corporate objectives. Delivering brand & product information, training and regular communication to B2B partners and promoting the brand in general.

Major Areas of Responsibility Include:
Developing strategy, tactics & sales plans with the senior management for trade partners. Working with the senior management to set and influence the sales targets for B2B. Work as part of the senior management team on the delivery of company and corporate objectives. Create and control product range for ancillary sales (pre bookable seats & option plus) via the trade. Communicate sales targets & review sales with all trade partners. Setting and monitoring targets with key trade partners. Maintain & build strong relationships with all trade partners & CTC. Client management with Tour Operator allocation holders. Manage the performance and operation of the Allocation holders, reducing seats where necessary. Ensure the sales department are briefed on any special offers out in the market for the travel trade. Identify & optimize strong trade partners by analyzing weekly stats & highlighting this to the senior management team. Construct and implement sales incentives where relevant to drive sales performance with tactical partners. Liaise with Contact Centre Managers on any quality & service issues from the trade. Develop product training tools to share with B2B partners & implement training sessions where necessary. Manage the product cycle updating all trade partner on new season launch of flight programme

Analyse competitors, products , special offers & marketing activity Represent the business at conferences, trade fairs and networking events. Work with Pricing/Commercial team to maximise all margins across all key partners Work closely with the Operations team to ensure all contracts are in place & agents are set up to sell. Work with Commercial Europe team in Montreal to report industry trends and updates.

Primary Objectives:
Analyse performance from all travel trade partners, highlighting problem areas and identifying improvement actions. Review commission structure for UK & Ireland to establish consistency across the channels for B2B. Identify new key relationships to drive sales while ensuring existing partner’s needs are met and business maintained or grown. Establish the brand with an awareness raising campaign.

We offer a competitive salary and an excellent benefits package, Benefits include: Contributable pension, private health,20 days holiday, staff travel, company bonus scheme. Full training will be provided.

For London opportunities please email your CV and covering letter for the attention of Lee McCrossan lee.mcCrossan@canadianaffair.com

Closing date – 12th October 2014


Business Support Assistant

Role:
A fantastic opportunity has arisen within the busy administration department for a Business support assistant. This post will suit an individual who has essential office skills in a dynamic and busy environment. This isn’t your average admin role, giving you the opportunity to expand and develop your skills within the travel industry.

The position is based at the head office in London, offering 1-1 training with continued support along the way. Experience within the travel industry is not essential.

Key responsibilities:

  • Booking & confirming all land components of a holiday – hotels, villas, cars, fly drives, tours, etc.
  • Liaising with suppliers in Canada/UK on a day to day basis – booking, amending & chasing confirmations.
  • Invoice checking all the bookings made for passengers/agents before despatch.
  • Preparing passengers travel documents – issuing flight e-tkts, hotel, car & tour vouchers.
  • Resolving any administrative problems and inquiries.
  • Working through internal and external emails.
  • Issuing/Reissuing/Refunding air tickets on Galileo.
  • Running reports to ensure all documents have been despatched on time.
  • Preparing brochure requests.
  • Greet and assist visitors in a courteous manner.
  • Preparing & processing the post daily.
  • Provide support to the reservations department by answering questions and helping with requests where necessary.

Skills / Experience / Requirements:

  • Organised
  • Problem solver
  • Attention to detail
  • Flexible & adaptable
  • Team player
  • Self motivated and to be able to take lead
  • Excellent communication skills - written and verbal

Importantly we are looking for individuals with drive and the desire to excel.

Applicants must be able to work one late shift a week/ two weekend days within a month (Sat or Sun). The salary is £19,000 P/A.

Please e-mail your CV and covering letter for the attention of Reshma Madhaparia to reshma.madhaparia@canadianaffair.com

Closing date – 12th October 2014



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Our Contact Details

We have offices in London, Glasgow, Ireland and Montreal.
Please use the information below to contact Canadian Affair.

You may also find an answer to your enquiry in the Useful Info section


London

Tel: 020 7616 9184

Hillgate House
13 Hillgate Street
London W8 7SP

Hours:
Monday to Thursday: from 08:30 to 21:00
Friday: from 08:30 to 20:00
Saturday/Bank Holiday: from 09:00 to 18:00
Sunday: from 10:00 to 17:00



Northern Ireland

Tel: 02890 243 999

Call centre

Hours:
Monday to Thursday: from 08:30 to 21:00
Friday: from 08:30 to 20:00
Saturday/Bank Holiday: from 09:00 to 18:00
Sunday: from 10:00 to 17:00



Republic of Ireland

Tel: 01 866 6700

Call centre

Hours:
Monday to Thursday: from 08:30 to 21:00
Friday: from 08:30 to 20:00
Saturday/Bank Holiday: from 09:00 to 18:00
Sunday: from 10:00 to 17:00



Glasgow

Tel: 0141 223 7517

Suite 4/2, 91 Mitchell Street
Glasgow G1 3LN

Hours:
Monday to Thursday: from 08:30 to 21:00
Friday: from 08:30 to 20:00
Saturday/Bank Holiday: from 09:00 to 18:00
Sunday: from 10:00 to 17:00



Montreal

Toll free:1-877-8 FLY2UK

Place du Parc
300 Leo-Pariseau, Suite 1500
Montreal, Quebec
H2X 4C2

Hours:
Monday to Sunday: from 08:00 to 22:00 (EST) including National Holidays.


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Canadian Affair Gift Vouchers

Finding it difficult to buy a gift for the person who has everything but loves Canada? Or are you missing friends and loved ones and would like them to visit more often? At Canadian Affair we have the answer.

Canadian Affair gift vouchers are available to purchase in GBP (£) and CAD ($). They come in values of £5, £10, £25, $10, $25, $50 and can be used as full or part payment towards Canadian Affair flights and holidays.

For those of you who'd like the security of recorded delivery, we can arrange this for a charge of £6 to UK addresses and £8 to ROI addresses. For sending to Canada please call and speak to one of our Travel Consultants.

To book your vouchers
call 0207 616 9184 / 0141 223 7517

Your voucher/s will be despatched within 7 working days.

Redeeming Canadian Affair gift vouchers

Canadian Affair vouchers can be exchanged in part or full payment for Canadian Affair flights and holidays. To redeem your voucher simply call our Sales Consultants on 0207 616 9184 / 0141 223 7517.


British Pounds Sterling £ Gift Vouchers

  • Canadian Affair Gift Voucher £5
  • Canadian Affair Gift Voucher £10
  • Canadian Affair Gift Voucher £25

Canadian Dollars $ Gift Vouchers

  • Canadian Affair Gift Voucher $10
  • Canadian Affair Gift Voucher $25
  • Canadian Affair Gift Voucher $50

Terms and conditions

The voucher is valid for 12 months from date of issue and will not be extended. The voucher can only be redeemed against Canadian Affair flights and holidays. A voucher purchased in GBP£ can only be redeemed against bookings made in GBP£. A voucher purchased in CAD$ can only be redeemed against bookings made in CAD$. Bookings can only be made at one of our call centres and not online. Bookings will not be confirmed until receipt of vouchers by post. Canadian Affair does not take responsibility for vouchers lost in the post. The voucher is not transferable or negotiable and cannot be exchanged for cash. Lost or stolen vouchers will not be refunded. Vouchers should be sent to Admin Department, Canadian Affair, Hillgate House, 13 Hillgate St, London, W8 7SP, UK. Vouchers cannot be partially redeemed, change will not be given. Full terms and conditions apply to all bookings.
Canadian Affair reserves the right not to accept damaged or defaced vouchers.

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Outbound Flight

  • Flying out on:

Return Flight

  • Returning on:


  • Children under the age of 16 MUST be
    accompanied by an adult.

Booking for more than 9 people?