1) If I don’t take/miss my outbound flight can I use my return?

Should you not turn up for their outbound flight, this is classed as a no-show; your return/inbound seat will be automatically cancelled with full loss of money.

Back to top

2) What happens if due to a flight delay I miss a connecting flight?

Neither Canadian Affair nor its airline partner Air Transat can accept responsibility for missed connections and will not refund any costs incurred for a missed flight. We advise that Canadian Affair Travel Insurance (which covers missed departures on connecting flights in the UK) be taken out. If you have taken insurance with another company please check with the issuer. Canadian Affair sell comprehensive travel insurance at great rates…please call one of our sales consultants for more details.

Back to top

3) Can I purchase a one way ticket from the UK?

You can do so if you hold a valid Canadian passport or a work Visa. All other visitors will require a return ticket as Canadian customs may refuse entry.

Back to top

4) Can I check my booking online?

Yes you can, just click on “Display your booking online” from our home page and enter your booking confirmation number… this will pull up all your flight details and any additional product bookings that you have made. If you subsequently want to add on any other products you can also do so at this stage and they will be added to your booking.

Back to top

5) Do I need to reconfirm my flight times?

If you are travelling on a long stay ticket of more than one month we would advise that you re-confirm your flights 72 hours prior to your scheduled departure time, by calling either 0207-616-9184 / 0141-223-7517 or 1-604-678-6868 in Canada.

Back to top

6) Can I book to travel from Canada to the UK?

Of course, just select the Canada-UK button on the flight search box and the booking will automatically show departures from Canada along with prices in Canadian dollars.

Back to top

7) Can I book internal flights through Canadian Affair?

We will be happy to book your internal flights provided you have booked your flight/s to Canada through us, please Call on 0207-616-9999.

Back to top

8) Does Canadian Affair organise group bookings?

We certainly do. To request a quote or to find out more details about bookings of over 20 people give us a call on 0207-616-9184.

Back to top

9) Do you carry unaccompanied minors?

The minimum age for unaccompanied minors IS 8 years of age. We also accept minors between 12 and 17 years of age. Children under the age of 8 will not be allowed to travel alone on our flights, except if they are accompanied by a person aged 16 or older.

The child must therefore be between 8-11 inclusive on the day of travel.

A fee of CAD$100 in Canada and £65 in the UK per flight segment will apply and must be paid directly at the airport on the departure day.

Minors 12 to 15 years of age will continue to be accepted and provided airport guidance free of charge, however parents or guardians wishing to have the enhanced Unaccompanied Minor Service may do so for the rate of CAD$100 or £65 in each directions. All Unaccompanied minor services and handling will therefore apply.

The Unaccompanied minors are escorted by our personnel until they reach their final Air Transat destination (no connections permitted). The service also includes Seat Selection, priority baggage handling, a comfort kit on board (includes a blanket, socks, and a headset), a surprise pack, and free snacks from our On Board Bistro menu.

Back to top

10) Travelling with Infants (0-2Years)

Air Transat - Newborns less then 7 days old are not accepted for travel on board Air Transat flights.

An Infant must be accompanied by one adult and will travel on a parents lap. Should you wish to purchase a seat for your infant, please note that it is mandatory for the infant to sit in a car seat approved by Transport Canada - see Section 4 (12) If a child's second birthday occurs prior to the return leg of the trip, a ticket must be purchased for the child for the return flight and a seat will be assigned to him or her.

Nappy changing facilities are available on most aircraft.

Baggage allowance for infants – Air Transat – Infants are not provided with a baggage allowance; however when an infant/child is travelling, one stroller, and one car seat may be carried free of charge. Other items will count as part of the adult baggage allowance and excess charged accordingly.

Note: On arrival you will collect your push chair from the baggage reclaim belt along with the rest of your baggage.

Meals – Air Transat - Infants do not receive a meal onboard, it is normal for parents to bring their own food/milk for very young children and the crew will be able to assist with any heating up required. If baby milk is required throughout the journey this will have to be kept in a clear container/bottle. When going through security, the clear container/bottle needs to be separated from hand baggage. If this is not done, the entire hand baggage will have to be searched. Milk will have to be tasted, from every container/bottle passengers have. Baby food is allowed on-board. This also has to be in clear containers/bottles.

Most airlines will allow you to take your child's push chair all the way to the boarding gate. Please advise the check in staff that you have a pushchair so that they can give you a special baggage label. When you reach the boarding gate you will be shown where to place your push chair.

See also: Can I prebook a skycot / bassinette?

Back to top

11) Do you carry pets?

Air Transat – Do not carry animals in the cabin with passengers with the exception of service animals (conditions apply). Service animals must be booked 72 hours in advance of flight departure.

Only cats and dogs are accepted as animals for carriage in the cargo hold. All other animals are refused on all Air Transat flights. Passengers must be in possession of all animal-related documents required by the country of destination. Please contact Air Transat Cargo  http://airtransatcargo.com/en to book or for more information.

Back to top

12) Can my infant have a seat onboard?

Passengers under the age of 2 yrs are infant travellers and are not provided with a seat onboard or with a baggage allowance. Infants will be required to sit on the lap of the adult they are travelling with.

If you would like to ensure your infant has a seat onboard it is possible to book a confirmed seat for your infant by calling our reservations department on 0207 616 9999, seats onboard are subject to availability.

See also: Can I prebook a skycot / bassinette?

Back to top

13) If I book a seat for my infant can I use a car seat for them during the flight?

If you have followed the directions in question 12 and booked a seat for your infant for your flight. It is possible for you to bring his / her car seat onboard for them to sit in throughout the flight.

There are restrictions; which are stipulated below:

When travelling with Air Transat

  • Car seats (no wider than 15.5 inches or 40 cm) may be used on Air Transat flights. Children under 18 kg (40 lbs) will be safer and more comfortable when secured in a car seat.

Make sure your car seat is in compliance with regulations:

  • Canadian-made: The seat must be manufactured after Jan. 1, 1981 and must display the following inspection label: "CMVSS 213 or 213.1 Canada."
  • U.S.A.-made: The seat must be manufactured after Feb. 26, 1985 and must display these labels: "This child restrain system conforms to all applicable Federal Motor Vehicle Safety Standards" or "This Restraint is certified for use in motor vehicles and aircraft."
  • Car seats manufactured in any other country are not approved for use on Air Transat flights.
  • Air Transat accepts AmSafe C.A.R.E.S child restraint system designed specifically for children between the ages of 1 and 4, weighing between 10-20 kg (22-44 pounds) and whose height is 100 cm (40 inches) or less.
  • Booster seats or restraint systems for children cannot be used for air travel as they are not approved for use on board an aircraft by Transport Canada.

See also: Can I prebook a skycot / bassinette?

Back to top

14) Can I use the AMSAFE harness system when travelling with my infant/child when they have their own seat onboard?

When travelling with a child of 2 years and older or if you have followed the directions in question 11 and booked a seat for your infant for your flight. It is possible for you to use the AMSAFE harness system when travelling. An infant must have their own seat booked on the aircraft.

Air Transat does allow the use of the AMSAFE system with restrictions.

There are restrictions; which are stipulated below. When travelling with Air Transat

  • The AMSAFE system is accepted on board TS flights for children/infants age between 1 and 4 years only.
  • The child/ infant must weigh between 10-22kg.
  • The child / infant must be no taller than 100cm.

Infants/ Children who do not meet this criteria are unable to use the AMSAFE system.

Back to top

15) I am a passenger who requires Special Assistance – what should I do?

If you are a passenger with reduced mobility or who requires additional assistance you must notify Canadian Affair at the time of making your booking. Before you make your booking, consider the kind of assistance you will need. When you make your booking, you must inform your booking agent what assistance you require when you travel. Assistance should be requested no later than 48 hours prior to your flights departure.

When booking online, it is sometimes not possible for you to explain your assistance needs and will need to contact Canadian Affair, please do this immediately after making your booking by calling 0207 616 9999. It is imperative that you provide as must information regarding the assistance and help you need at the time of booking to ensure that Canadian Affair will be able to assist you as much as possible.

When in the Airport

Airports will have the facilities to provide assistance at each airport, to acquire this information please visit the website of each airport you are travelling to and from.

Checking in

Assistance will be provided from the point of check in, you must notify the check in agent at the point of check in that assistance has been pre-booked and is required.

Boarding the aircraft

Disabled and less mobile passengers who have difficulty moving around will normally be called for boarding first. If you are unable to climb stairs, the way you board will depend on the situation and equipment used.

On board

Moving around on an aircraft can be difficult because of limited space.

  • Wheelchairs cannot always be fixed securely in the cabin so will usually be stored in the hold. If you have a powered wheelchair, check before flying that the battery is a dry cell type. It may be helpful to put a note on your wheelchair explaining how it works.
  • Airlines are required to make all reasonable efforts to provide appropriate seating for your needs, such as pre-booking your seat and ensuring that one person travelling with you is seated next to you. If this is a service you require you must confirm this at the time of booking.
  • Occasionally a disabled or less mobile passengers may need more than one seat to meet their needs. It will be necessary for you to purchase an additional airline seat if this is the case, it is vitally important that you inform Canadian Affair at the time of making your booking that both seats are for you so that the necessary arrangements can be made, if you make your reservation online you must call Canadian Affair on 0207 616 999 to confirm that you require both seats booked.

Leaving the plane

If you require assistance, you will usually be the last to leave the aircraft as it is easier to move around in an empty cabin. However, if you need to leave quickly, to catch another flight or to get to the toilet, for example, you must request this when you book your flight.

  • Wherever possible, your mobility equipment should be made available to you shortly after leaving the aircraft. If equipment is lost or damaged, the airport is legally required to provide a temporary replacement, though this will not necessarily be on a like-for-like basis.
  • Airport staff must help you to collect your baggage, complete immigration and customs procedures, reach connecting flights or go to the next part of your journey. This includes airport car parks.

Please see below the links for your relevant airlines below, these will provide you additional information on the assistance your airline will provide.

Air Transat - http://www.airtransat.co.uk/en/gammes.aspx?parentid=53&type=voyageur&id=18

Back to top

Outbound Flight

  • Flying out on:

Return Flight

  • Returning on:

  • Children under the age of 16 MUST be
    accompanied by an adult.

Booking for more than 9 people?