Useful Travel Information
Section 4: BOOKING QUERIES
Should you not turn up for their outbound flight, this is classed as a no-show; your return/inbound seat will be automatically cancelled with full loss of money.
Neither Canadian Affair nor its airline partner Air Transat can accept responsibility for missed connections and will not refund any costs incurred for a missed flight. We advise that Canadian Affair Travel Insurance (which covers missed departures on connecting flights in the UK) be taken out. If you have taken insurance with another company please check with the issuer. Canadian Affair sell comprehensive travel insurance at great rates…please call one of our sales consultants for more details.
You can do so if you hold a valid Canadian passport or a work Visa. All other visitors will require a return ticket as Canadian customs may refuse entry.
Yes you can, just click on “Display your booking online” from our home page and enter your booking confirmation number… this will pull up all your flight details and any additional product bookings that you have made. If you subsequently want to add on any other products you can also do so at this stage and they will be added to your booking.
If you are travelling on a long stay ticket of more than one month we would advise that you re-confirm your flights 72 hours prior to your scheduled departure time, by calling either 0207-616-9184 / 0141-223-7517 or 1-604-678-6868 in Canada.
Of course, just select the Canada-UK button on the flight search box and the booking will automatically show departures from Canada along with prices in Canadian dollars.
We will be happy to book your internal flights provided you have booked your flight/s to Canada through us, please Call on 0207-616-9999.
We certainly do. To request a quote or to find out more details about bookings of over 20 people give us a call on 0207-616-9184.
The minimum age for unaccompanied minors travelling on our flights will be increased from 5 years of age to 8 years of age. Children under the age of 8 will not be allowed to travel alone on our flights, except if they are accompanied by a person aged 16 or older.
The child must therefore be between 8-11 inclusive on the day of travel.
A fee of CAD$100 in Canada and £65 in the UK per flight segment will apply and must be paid directly at the airport on the departure day.
Minors 12 to 15 years of age will continue to be accepted and provided airport guidance free of charge, however parents or guardians wishing to have the enhanced Unaccompanied Minor Service may do so for the rate of CAD$100 or £65 in each directions. All Unaccompanied minor services and handling will therefore apply.
The Unaccompanied minors are escorted by our personnel until they reach their final Air Transat destination (no connections permitted). The service also includes Seat Selection, priority baggage handling, a comfort kit on board (includes a blanket, socks, and a headset), a surprise pack, and free snacks from our On Board Bistro menu.
Air Transat - Newborns less then 7 days old are not accepted for travel on board Air Transat flights.
An Infant must be accompanied by one adult and will travel on a parents lap. Should you wish to purchase a seat for your infant, please note that it is mandatory for the infant to sit in a car seat approved by Transport Canada - see Section 4 (12) If a child's second birthday occurs prior to the return leg of the trip, a ticket must be purchased for the child for the return flight and a seat will be assigned to him or her.
Nappy changing facilities are available on most aircraft.
Baggage allowance for infants – Air Transat – Infants are not provided with a baggage allowance; however when an infant/child is travelling, one stroller, and one car seat may be carried free of charge. Other items will count as part of the adult baggage allowance and excess charged accordingly.
Note: On arrival you will collect your push chair from the baggage reclaim belt along with the rest of your baggage.
Meals – Air Transat - Infants do not receive a meal onboard, it is normal for parents to bring their own food/milk for very young children and the crew will be able to assist with any heating up required. If baby milk is required throughout the journey this will have to be kept in a clear container/bottle. When going through security, the clear container/bottle needs to be separated from hand baggage. If this is not done, the entire hand baggage will have to be searched. Milk will have to be tasted, from every container/bottle passengers have. Baby food is allowed on-board. This also has to be in clear containers/bottles.
Most airlines will allow you to take your child's push chair all the way to the boarding gate. Please advise the check in staff that you have a pushchair so that they can give you a special baggage label. When you reach the boarding gate you will be shown where to place your push chair.
Air Transat – Do not carry animals in the cabin with passengers with the exception of service animals (conditions apply). Service animals must be booked 72 hours in advance of flight departure.
Only cats and dogs are accepted as animals for carriage in the cargo hold. All other animals are refused on all Air Transat flights. Passengers must be in possession of all animal-related documents required by the country of destination. Please contact Air Transat Cargo http://airtransatcargo.com/en to book or for more information.
Passengers under the age of 2 yrs are infant travellers and are not provided with a seat onboard or with a baggage allowance. Infants will be required to sit on the lap of the adult they are travelling with.
If you have followed the directions in question 12 and booked a seat for your infant for your flight. It is possible for you to bring his / her car seat onboard for them to sit in throughout the flight.
There are restrictions; which are stipulated below:
When travelling with Air Transat
Make sure your car seat is in compliance with regulations:
When travelling with a child of 2 years and older or if you have followed the directions in question 11 and booked a seat for your infant for your flight. It is possible for you to use the AMSAFE harness system when travelling. An infant must have their own seat booked on the aircraft.
Air Transat does allow the use of the AMSAFE system with restrictions.
There are restrictions; which are stipulated below. When travelling with Air Transat
Infants/ Children who do not meet this criteria are unable to use the AMSAFE system.
If you are a passenger with reduced mobility or who requires additional assistance you must notify Canadian Affair at the time of making your booking. Before you make your booking, consider the kind of assistance you will need. When you make your booking, you must inform your booking agent what assistance you require when you travel. Assistance should be requested no later than 48 hours prior to your flights departure.
When booking online, it is sometimes not possible for you to explain your assistance needs and will need to contact Canadian Affair, please do this immediately after making your booking by calling 0207 616 9999. It is imperative that you provide as must information regarding the assistance and help you need at the time of booking to ensure that Canadian Affair will be able to assist you as much as possible.
When in the Airport
Airports will have the facilities to provide assistance at each airport, to acquire this information please visit the website of each airport you are travelling to and from.
Assistance will be provided from the point of check in, you must notify the check in agent at the point of check in that assistance has been pre-booked and is required.
Boarding the aircraft
Disabled and less mobile passengers who have difficulty moving around will normally be called for boarding first. If you are unable to climb stairs, the way you board will depend on the situation and equipment used.
Moving around on an aircraft can be difficult because of limited space.
Leaving the plane
If you require assistance, you will usually be the last to leave the aircraft as it is easier to move around in an empty cabin. However, if you need to leave quickly, to catch another flight or to get to the toilet, for example, you must request this when you book your flight.
Please see below the links for your relevant airlines below, these will provide you additional information on the assistance your airline will provide.