Useful Info

Booking Queries

• If I don't take/miss my outbound flight can I use my return?
• What happens if due to a flight delay I miss a connecting flight?
• Can I purchase a one way ticket from the UK?
• Can I check my booking online?
• Do I need to reconfirm my flight times?
• Can I book hotels and car hire even if I haven't bought your flights?
• Can I book to travel from Canada to the UK?
• Can I book internal flights through Canadian Affair?
• Does Canadian Affair organise group bookings?

If I don’t take/miss my outbound flight can I use my return?

If you intend to use your return flight you must inform Canadian Affair within 24hrs of your original departure. If you fail to contact us your booking will be cancelled.

What happens if due to a flight delay I miss a connecting flight?

Neither Canadian Affair nor its airline partners Air Transat, My Travel and Thomas Cook and accept responsibility for missed connections and will not refund any costs incurred for a missed flight. We advise that Canadian Affair travel insurance covers missed departures on connecting flights in the UK. If you have taken insurance with another company please check with the issuer. Canadian Affair sell comprehensive travel insurance at great rates…please call one of our sales consultants for more details.

Can I purchase a one way ticket from the UK?

You can do so if you hold a valid Canadian passport or a work Visa. All other visitors will require a return ticket as Canadian customs may refuse entry.

Can I check my booking online?

Yes you can, just click on “Display your booking online” from our home page and enter your booking confirmation number… this will pull up all your flight details and any additional product bookings that you have made. If you subsequently want to add on any other products you can also do so at this stage and they will be added to your booking.

Do I need to reconfirm my flight times?

We would advise that you re-confirm your flights 72hrs prior to your scheduled departure time by calling either 020 7616 9184/0141 223 7517 or 1-604 678 6868 in Canada.

Can I book hotels and car hire even if I haven’t bought your flights?

Yes you can, though you’ll need to call us and book over the phone as you need to have a flight booking before you can book these online. This service has a £25 booking fee.

Can I book to travel from Canada to the UK?

Of course, just select the Canada-UK button on the flight search box and the booking will automatically show departures from Canada along with prices in Canadian dollars.

Can I book internal flights through Canadian Affair?

We will be happy to book your internal flights provided you have booked your flight/s to Canada through us.

Does Canadian Affair organise group bookings?

We certainly do. To request a quote or to find out more details about bookings of over 20 people give us a call on 020 7616 9184.