Useful Travel Information

Section 4: BOOKING QUERIES

• 1) If I don't take or miss my outbound flight can I use my return?
• 2) What happens if due to a flight delay I miss a connecting flight?
• 3) Can I purchase a one way ticket from the UK?
• 4) Can I check my booking online?
• 5) Do I need to reconfirm my flight times?
• 6) Can I book to travel from Canada to the UK?
• 7) Can I book internal flights through Canadian Affair?
• 8) Does Canadian Affair organise group bookings?
• 9) Do you carry unaccompanied minors?
• 10) Do you carry pets?
• 11) Can my Infant have a seat onboard?

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1) If I don’t take/miss my outbound flight can I use my return?

If you intend to use your return flight you must inform Canadian Affair directly within 24 hours of your original departure. If you fail to contact us your booking will be cancelled.

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2) What happens if due to a flight delay I miss a connecting flight?

Neither Canadian Affair nor its airline partners Air Transat and Thomas Cook can accept responsibility for missed connections and will not refund any costs incurred for a missed flight. We advise that Canadian Affair Travel Insurance (which covers missed departures on connecting flights in the UK) be taken out. If you have taken insurance with another company please check with the issuer. Canadian Affair sell comprehensive travel insurance at great rates…please call one of our sales consultants for more details.

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3) Can I purchase a one way ticket from the UK?

You can do so if you hold a valid Canadian passport or a work Visa. All other visitors will require a return ticket as Canadian customs may refuse entry.

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4) Can I check my booking online?

Yes you can, just click on “Display your booking online” from our home page and enter your booking confirmation number… this will pull up all your flight details and any additional product bookings that you have made. If you subsequently want to add on any other products you can also do so at this stage and they will be added to your booking.

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5) Do I need to reconfirm my flight times?

If you are travelling on a long stay ticket of more than one month we would advise that you re-confirm your flights 72 hours prior to your scheduled departure time, by calling either 0207-616-9184 / 0141-223-7517 or 1-604-678-6868 in Canada.

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6) Can I book to travel from Canada to the UK?

Of course, just select the Canada-UK button on the flight search box and the booking will automatically show departures from Canada along with prices in Canadian dollars.

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7) Can I book internal flights through Canadian Affair?

We will be happy to book your internal flights provided you have booked your flight/s to Canada through us, please Call on 0207-616-9999.

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8) Does Canadian Affair organise group bookings?

We certainly do. To request a quote or to find out more details about bookings of over 20 people give us a call on 0207-616-9184.

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9) Do you carry unaccompanied minors?

Air Transat do carry unaccompanied minors. This must be advised at the time of booking.

On Thomas Cook the minimum age for an unaccompanied minor is 16 years. Only a 16-year-old can be responsible for the guardianship of someone under the age of 16.

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