Useful Info
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Luggage
- How much luggage can I take with me?
- What sporting equipment/other objects can I take and is there a charge?
- Who should I contact if my baggage is lost or damaged?
- If I have booked a connecting flight will my luggage be automatically transferred?
- Can I take food products into Canada?
How much luggage can I take with me?
Each passenger in Economy is entitled to 20kg for hold luggage. Passengers booked in Premium/Club are entitled to 30kg of hold luggage. All passengers have a hand luggage entitlement of one piece of 5kg - no more than 5kg per passenger may be carried on board. Any hold luggage in excess of the 20kg or 30kg limits will be charged at £8 per kilo on Thomas Cook flights and £5 per kilo on Air Transat flights. Size of hand luggage can not exceed 56 x 45 x 25cm on Thomas Cook flights and 23 x 40 x 20cm on Air Transat flights. Infants under 2 years of age are not entitled to a baggage allowance. Due to Airport Authorities health and safety guidelines no single item of luggage can exceed 32kg.
What sporting equipment/other objects can I take and is there a charge?
Please note that due to health and safety regulations no single item of luggage can weigh more than 32kg.
Pushchairs and Cots
Air Transat and Thomas Cook Airlines will carry pushchairs and cots free of charge. Pushchairs can be put in the hold at the boarding gate; this will allow parents to wheel infants to the boarding gate. Cots will need to be checked in to the hold.
Golf equipment
Thomas Cook charge £20 short haul (round trip) and £30 long haul (round trip) for either a half or full set of clubs.
Payment will only be taken in the UK regardless of whether your journey started in the UK or Canada. You must retain your receipt. Without the receipt you will be charged again.
Air Transat doesn't charge for golf clubs, upto 20kg. Golf equipment consists of 1 golf bag, 14 clubs, 12 golf balls and 1 pair of shoes.
Medical equipment
Kidney dialysis machines can be carried on Thomas Cook flights free of charge. For all other queries please contact the airline directly.
Bicycles
Thomas Cook Airlines (incorportaing MyTravel Airways) charge £35 short haul (return trip) and £45 long haul (return trip). Bicycles should be dismantled in the following way:
- Turn the handlebars in line with the frame
- Thomas Cook – remove front wheel, deflate the tyres and the pedals should be either removed or turned inwards
Thomas Cook Airlines advises that bicycles should be packed in a cardboard box or have some protection against damaging other baggage.
Fishing equipment
You may carry one tackle box, haversack, angler’s basket and one rod, bag or box on Thomas Cook Airlines flights free of charge. All fishing equipment will be charged at the standard excess rate of £5 per kg on Air Transat.. Tackle boxes and rod bag must be carried in the hold of the aircraft. Under no circumstances may live maggots or other live bait be carried. If you are carrying fishing equipment you must inform Canadian Affair at the time of booking or you will be charged at the standard excess baggage charge of £8 per kg on Thomas Cook flights.
Tandem
Thomas Cook charge £45 short haul (return trip) and £55 long haul (return trip).
Diving equipment
For diving equipment of 10kg Thomas Cook charge £30 short haul (round trip) and £60 long haul (round trip), cost if pre-paid though charged as excess otherwise. Acceptable subject to capacity and provided air tanks are emptied and valves set to open. They should also be suitably packaged to aviod damage to other baggage. At check in cylinders will be checked to ensure they are empty. The regulator may remain attached: however, it is recommended that this be removed before travelling.
Skiing equipment
You are permitted 1 set of skis or 1 snowboard and poles per person free of charge up to 15 kg on Thomas Cook Airlines flights. Anything in addition to this will be charged at £8 per kilo and at £5 per kilo on Air Transat.
Wheelchairs
Thomas Cook Airlines. Wheelchairs may be carried in the hold at no extra charge. Carriage of battery powered wheelchairs must be arranged in advance of travel and is subject to stringent safety regulations. Same applies for Air Transat.
Paragliders
Thomas Cook Airlines charges £40 short haul (round trip) £60 long haul (round Trip) for the carriage of paragliders.
Windsurfs
All windsurfs must be packed in their standard carrying bag and the mast must be securely attached. The ‘fin’ must be removed and boards of a honeycomb construction must have the drain plug/s removed. Pre booking is required. Please contact the Pre flights department for the airline.
Thomas Cook charges £35 short haul (round trip) £45 long haul (round Trip).
Surfboards/Kiteboards
Thomas Cook charges £35 short haul (round trip) £45 long haul (round Trip). Pre booking is required. Please contact the Pre flights department for the airline.
Hang gliders
Thomas Cook charges £40 short haul (round trip) £60 long haul (round Trip). These items do not form part of the normal baggage allowance. Maximum length of 12ft (144 inches) or 3.65 metres - pre booking is required
Body Boards/Boogie Board
Thomas Cook charges £10 short haul (round trip) £25 long haul (round Trip).
Wedding Dresses
Thomas Cook. Wedding dresses and other such important accessories should be packed suitably for loading into the aircraft hold. No excess baggage charges will be levied.
Air Transat. Free of charge, in addition to regular carry on baggage. Exceptionally, a wedding dress in a garment bag, with measurements not exceeding 135cm x 60cm, may be carried on board and can be laid out or gently rolled up in the overhead locker.
There are no closet facilities on board Air Transat flights.
Animals
Carriage of live animals is not permitted on Thomas Cook Airlines or Air Transat..
Dangerous Goods
The following articles are not permitted to be carried.
- Compressed gases (deeply refrigerated, flammable, no-flammable and poisonous including camping gas cylinders)
- Corrosives (such as acids, alkalis, mercury and wet cell batteries)
- Explosives, munitions, fireworks, including percussion or toy gun caps and articles which are easily ignited.
- Flammable liquids and solids (such as flammable aerosols, lighting or heating fuels, matches, paint thinners, fire lighters)
- Oxidising materials (such as bleaching powder, peroxides)
- Poisons and infectious substances (such as insecticides, weed killer and live virus materials)
- Radioactive materials
- Other restricted articles (such as magnetic material, offensive and pornographic materials)
Who should I contact if my baggage is lost or damaged?
You should contact the airline you have flown with. For Thomas Cook Airlines contact 0161 489 5344. For Air Transat flights contact an airline representative at your arrival airport who will help you complete a Property Irregularity Report and explain how your baggage will be traced. If a representative is not available please e-mail cbagages@airtransat.com or baggagetracing@airtransat.com. Canadian Affair does not accept responsibility for loss or damage to personal belongings.
If I have booked a connecting flight will my luggage be automatically transferred?
We’re afraid not. You will have to collect your luggage and check-in separately for each flight. We would also advise you to leave a minimum of 3 hours between your flight arrival time and the new departure time of your connecting flight. Delays do occur from time to time and neither Canadian Affair nor its airline partners accept responsibility for missed connecting flights.
Can I take food products into Canada?
We’re afraid not. Agricultural laws in Canada are extremely strict and prohibit the carriage of food into the country.
