Useful Travel Information
Section 3: LUGGAGE
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Please note: The information below is as up-to-date as possible, but is subject to change. The luggage details relate to your travel dates, not to the date of booking.
1) How much luggage can I take with me?
Each passenger in Economy is entitled to 20 kilograms for hold luggage. Passengers booked in Premium / Club class are entitled to 30 kilograms of hold luggage. All passengers have a hand luggage entitlement of one piece of 5 kilograms - no more than 5 kilograms per passenger may be carried on board.
A ski/snowboard or boot bag up to 10kgs is in addition to the hold luggage allowance )see sporting equipment for terms). Any hold luggage in excess of the 20 kilograms or 30 kilograms limits will be charged at GBP £10 / CAD $20 per kilogram on Thomas Cook flights, and GBP £9 / CAD $18 per kilogram on Air Transat flights.
The size of hand luggage can not exceed 56 x 45 x 25 centimetres on Thomas Cook flights and 23 x 40 x 51 centimetres on Air Transat flights (sizes are approximate). Infants under 2 years of age are not entitled to a baggage allowance. Due to Airport Authorities health and safety guidelines no single item of luggage can exceed 32 kilograms.
2) What sporting equipment/other objects can I take and is there a charge?
Please note that due to health and safety regulations no single item of luggage can weigh more than 32 kilograms.
Pushchairs and Cots
Air Transat and Thomas Cook Airlines will carry pushchairs and cots free of charge. Pushchairs can be put in the hold at the boarding gate, which will allow parents to wheel infants to the boarding gate. Cots will need to be checked in to the hold.
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Golf equipment
Thomas Cook charge GBP £20 / CAD $40 for either a half or full set of clubs (one way).
Payment will only be taken in the United Kingdom, regardless of whether your journey started in the United Kingdom or Canada. You must retain your receipt, without which you will be charged again.
Air Transat does not charge for golf clubs, up to 20 kilograms in weight. Golf equipment consists of one golf bag, 14 clubs, 12 golf balls and one pair of shoes.
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Medical equipment
Kidney Dialysis Machines can be carried on Thomas Cook flights free of charge. For all other queries please contact the airline directly.
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Bicycles
Thomas Cook Airlines charge GBP £30 / CAD $60 (one way). Thomas Cook Airlines advises that bicycles should be packed in a cardboard box or have some protection against damaging other baggage.
Bicycles should be dismantled in the following way:
- Turn the handlebars in-line with the frame
- remove front wheel, deflate the tyres, and the pedals should be either removed or turned inwards
- Bikes should be in a box or have protection against other baggage.
From April 15th 2009 Air Transat charge a GBP £18 / CAD $36 GBP handling fee, each way and on all destinations, for each transported bicycle. An oversized plastic bag is included in the GBP £18 / CAD $36 handling fee, available at the Air Transat check-in counter.
For groups of 10 passengers or more who are travelling with bicycles please contact us in advance as alternate arrangements may be required (additional fees may apply).
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Fishing Equipment
When travelling with Thomas Cook Airlines you may carry one tackle box, haversack, anglers basket and one rod, bag or box up to 10 kilogramss. Canadian Affair must be informed of this at time of booking, if Canadian Affair are not informed at the time of booking and you arrive at check in with fishing equipment this will be charged as excess baggage.
All fishing equipment will be charged at the standard excess rate of GBP £9 / CAD $22 per kilogram on Air Transat. Tackle boxes and rod bag must be carried in the hold of the aircraft. Under no circumstances may live maggots or other live bait be carried.
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Tandem
Thomas Cook charge GBP £55 / CAD $110 (return trip).
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Diving Equipment
For diving equipment of 10 kilograms Thomas Cook charge GBP £60 / CAD $120 (return trip), and this equipment will be carried in the hold. Pasengers must have the necessary license, and have been pre-booked with Thomas Cook, acceptable subject to capacity and provided air tanks are emptied and valves set to open. This equipment should also be suitably packaged to avoid damage to other baggage. At check-in cylinders will be checked to ensure they are empty. The regulator may remain attached, however it is recommended that this be removed before travelling.
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Skiing Equipment
Passengers are allowed 1 FREE ski bag or snowboard bag or boot bag per person up to a maximum weight of 10 kilograms, in addition to their normal luggage allowance for the cabin they are booked in (Economy or Premium).
If the ski/snowboard/boot bag weighs in excess of the 10kg allowance, excess baggage rates will apply. It is important to note that this allowance is only for equipment and not for extra luggage of clothes and general luggage. A maximum bag weight may apply to busy flights so it is important to keep to these weight allowances.
Any excess weight in addition to this one FREE bag will be charged at normal excess rates.
Air Transat do not charge for the carriage of ski equipment.
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Wheelchairs
Wet cell batteries for mobility aids are no longer accepted for carriage on our aircrafts. Passengers will still be allowed to transport both gel cell & dry cell batteries for use with mobility aids. For all batteries passengers must advise us at the time of check-in of their presence.
Thomas Cook Airlines - Wheelchairs may be carried in the hold at no extra charge. Carriage of battery-powered wheelchairs must be arranged in advance of travel and this is subject to stringent safety regulations, which also applies for Air Transat.
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Canoes
Thomas Cook changes GBP £30 / CAD $60 for Maximum length of 12 feet or 3.65 metres.
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Kitesurfs
Air Transat - Carriage is free up to 10 kilograms, after which standard excess rates apply.
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Paragliders
Thomas Cook Airlines charges GBP £60 / CAD $120 (return trip) for the carriage of paragliders.
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Windsurfs
Thomas Cook charge GBP £30 / CAD $60 (one way). Air Transat charge GBP £55 / CAD $110.
All windsurfs must be packed in their standard carrying bag and the mast must be securely attached. The ‘fin’ must be removed and boards of a honeycomb construction must have the drain plug(s) removed. Pre-booking is required. Please contact the Pre-flights department for the airline.
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Surfboards
Thomas Cook charges GBP £30 / CAD $60 (one way). Pre-booking is required. Please contact the Pre-flights department for the airline.
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Hang Gliders
Thomas Cook charges GBP £60 / CAD $120 (return trip) for the carriage of Hang Gliders. These items do not form part of the normal baggage allowance. Maximum length of 12 feet (144 inches) or 3.65 metres - pre-booking is required.
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Body Boards/Boogie Board
Thomas Cook charge GBP £30 / CAD $60 (one way).
Any other sporting equipment not listed to be charged at the excess rate of GBP £10 / CAD $20.
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Wedding Dresses
Thomas Cook - Wedding dresses and other such important accessories should be packed suitably for loading into the aircraft hold. No excess baggage charges will be levied.
Air Transat - Free of charge, in addition to regular carry-on baggage. Exceptionally, a wedding dress in a garment bag, with measurements not exceeding 135 centimetres x 60 centimetres, may be carried on board and can be laid out or gently rolled up in the overhead locker.
There are no closet facilities on board Air Transat flights.
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Musical Instruments
Air Transat allow one musical instrument up to 23 x 40 x 51centimetres and weighing no more than 10 kilgograms to be carried as hand luggage. This replaces the normal carry-on baggage allowed. Passengers may not take both carry-on bag and instrument on board. Instruments exceeding this size or weight must be checked-in as hold luggage and will be counted towards your hold luggage allowance.
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Firearms
Thomas Cook charge GBP £30 / CAD $60 for the carriage of firearms, which will be carried in the hold. Passengers must have the necessary license and documentaion, and must have been pre-booked with Thomas Cook.
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Animals
Canadian Affair DO NOT allow the carriage of live animals as cargo on Thomas Cook Airlines or Air Transat flights.
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Service Dogs
Thomas Cook do not carry service dogs in the cabin. If a passengers wishes to take a Service dog, it will need to be carried as cargo. Client need to contact Thomas Cook directly to book service dogs in the hold.
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Dangerous Goods
The following articles are not permitted to be carried:
Wet cell batteries for mobility aids are no longer accepted for carriage on our aircrafts. Passengers will still be allowed to transport both gel cell & dry cell batteries for use with mobility aids. For all batteries passengers must advise us at the time of check-in of their presence.
- Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous including camping gas cylinders)
- Corrosives (such as acids, alkalis, mercury and wet cell batteries)
- Explosives, munitions, fireworks, including percussion or toy gun caps, and articles which are easily ignited.
- Flammable liquids and solids (such as flammable aerosols, lighting or heating fuels, matches, paint thinners, fire lighters)
- Oxidising materials (such as bleaching powder, peroxides)
- Poisons and infectious substances (such as insecticides, weed killer and live virus materials)
- Radioactive materials
- Other restricted articles (such as magnetic material, offensive and pornographic materials)
All other sporting equipment/special items not listed above will be charged the applicable excess baggage charges:
3) Who should I contact if my baggage is lost or damaged?
You should contact the airline you have flown with. For Thomas Cook Airlines contact 0208-750-4654. For Air Transat flights contact an airline representative at your arrival airport who will help you complete a Property Irregularity Report and explain how your baggage will be traced. If a representative is not available please e-mail cbagages@airtransat.com or baggagetracing@airtransat.com. Canadian Affair does not accept any responsibility for loss or damage to personal belongings.
4) If I have booked a connecting flight, will my luggage be automatically transferred?
No. You will have to collect your luggage and check-in separately for each flight. We would also advise you to leave a minimum of 3 hours between your flight arrival time, and the new departure time of your connecting flight. Delays do occur from time to time and neither Canadian Affair nor its airline partners accept any responsibility for missed connecting flights.
5) Can I take food products into Canada?
No. Agricultural laws in Canada are extremely strict and prohibit the carriage of food into the country.
Please note: The information above is as up-to-date as possible, but is subject to change. The luggage details relate to your travel dates not to the date of booking.
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