Careers

Careers at Canadian Affair

Canadian Affair is the leading tour operator selling tailor made packages to Canada. Want to be the best in the travel industry? We are!

So if you are looking to join one of the youngest, most dynamic hard working teams, then read on.

With an average age of 28, over 80 staff across 2 fabulous offices locations: Paddington in London & Glasgow City Centre, you'll not only enjoy what you do but also love where you work.

We have a passion for Canada, selling, being the very best as well as enjoying our jobs. Canadian Affair knows how to look after its staff, so you'll enjoy a great salary and benefits package that includes staff travel, contributory pension scheme and private health care and progression is always possible, as is the ability to move around our different office locations.

As highlighted in the Plimsoll Portfolio Analysis of the top 1500 travel companies Canadian Affair are ranked as follows:

• • Sales/employee 4th place
• • Remuneration/employee 8th place
• • Sales growth 29th place
• • Pre tax profits 30th place
• • Overall Canadian Affair are among the top 50 companies listed as best trading partner.

So think you fit the bill? Want a new challenge? Are prepared to work hard and reap the benefits? Then send us your CV to (careersUK@transat.com) and perhaps you could be joining our dedicated team soon!

Please note that due to the anticipated high level of demand it may not be possible to respond to all applications.

Current vacancies

• • Marketing manager - London
• • Ecommerce manager - London
• • Ticketing & Admin Executive - London
• • Sales Consultant - Glasgow

Marketing Manager

Role

We are looking for a hands-on Marketeer, who is adept at managing processes and developments as well as day to day activities. Lots of responsibility and experience in the travel sector is required in order to support the overall commercial decision making.

Based in our London office (the business operates a Hybrid working model that affords its employees the flexibility to work between both the base office & home). Reporting directly into our Managing Director, you will work closely with the Commercial management, Product and Sales teams to build awareness by developing and executing on marketing strategies to meet consumer needs.

Working across both B2C and B2B channels for both North American brands. You will effectively manage, coach and develop the marketing team in-line with company expectations.

You will manage the marketing budget and assist the MD in generating marketing support from partners thus delivering desired spend and ultimately, meeting our commercial targets.

Key Responsibilities

Brand Marketing

• • Develop and deliver the marketing plan using the budget to determine the best split for digital and offline spend.
• • Working with the agency to maximise marketing budgets.
• • Plan, measure and report on the effectiveness of offline marketing channels and how they fit into the overall marketing plan, per brand: Press advertising, OOH, Radio, etc.

Digital Marketing

• • Development of all digital marketing channels including SEO, PPC, Display Advertising, Affiliates, etc.
• • Using the expert knowledge of agencies to plan and create a digital marketing plan that meets the commercial objectives of each brand.
• • Work with agencies to plan, create and optimise campaign spend for all digital channels.
• • Manage the affiliate marketing agency partners and challenge strategies for better results from all affiliate channels.
• • Review, evaluate and implement new digital developments to ensure business growth and be aware of new technologies.
• • Implement a marketing plan for MSE sites per brand and measure effectiveness.

Relationship marketing

• • Relationship building with Destination Canada and all provincial and destination partners (DMO’s & PMO’s), generating the annual support required to deliver marketing campaigns and maximising every financial marketing support opportunity.
• • Point of contact for tourist boards and destinations to reach out for information on industry and our views.
• • Analyse and review effectiveness of agency relationships: advertising, PR, design, etc.

Ecoms

• • Working with the MD to plan and oversee the execution of the ecommerce platform projects and initiatives within the team.
• • Understand and analyse the customer paths, conversion stats and what helps customers when shopping on our website.
• • Understand where revenue, conversion, actions can be enhanced and opportunities to convert.
• • Deliver ecomms targets
• • Project manage website design, UX and functionality
• • Website merchandising: Planning and implementation of new products, promotions, seasonal messaging
• • Responsible for scoping and briefing development requirements and managing the website development agency. Optimisation: Manage and execute programme of A ⁄ B and MV Testing

PR ⁄ Communication & Social Media

• • Co-ordinate and ensure the delivery of the communications plan to match with commercial needs across all comms channels - social, email, and consumer PR.
• • Ensure the communication plan is kept up to date and reflects current promotions and brand messages.
• • Work closely with agency and partners to enhance and amplify our communications across all channels.
• • Ensure the Canadian Affair brand is well presented and enhanced through all channels.

Knowledge, expertise and qualifications

• • Educated to degree level with a business or marketing related qualification.
• • Further education holding recognised marketing specific qualification desirable but not essential (CIM, IDM).
• • Minimum of 2+ years in a similar role.
• • Demonstrable success in planning and executing large national multi-channel marketing campaigns.
• • Strong numeracy, analytical skills and high computer literacy, with ability to learn new systems quickly
• • Strong experience of analytical tools e.g. Google Analytics
• • Basic knowledge of HTML ⁄ CSS and Java Script would be useful.
• • Keeping abreast of user centric design, new ideas, initiatives and technologies in the marketplace which will support continued growth.
• • Significant knowledge across all online and offline marketing channels essential.
• • Budget planning & control experience.
• • Experienced in Public Relations: press release writing, press conference, awareness of impact of our industry.

Personal Skills

• • Excellent communicator (verbal, written and online) and presentation skills using all.
• • Ability to organise and manage multiple tasks at same time.
• • Self reliant and independent working ability.
• • Team player - desire to work as an influential member of management team.
• • Hands on approach to work and a can do attitude.
• • Passionate about Travel ⁄ Canada.
• • Challenge, pressure and hard work seeker.
• • Analytical experience and competence.
• • Accuracy and high levels of attention to detail
• • Creativity and the ability to think laterally
• • Strong project management experience, you’re detail oriented and can successfully manage multiple projects simultaneously.
• • Good communicator in spoken and written formats, working within the company at all levels and with suppliers and clients.
• • Good leader and manager.
• • High standards and aligned with company values: Respect, Responsibility & Rigour

To apply: Please email your CV to: careers@canadianaffair.com

Ecommerce Manager

Role

As the Ecommerce Manager, you will be responsible for developing, implementing, tracking and optimising our ecommerce strategy across our brands.

You will be focused on our online distribution and how customers interact with us. You will enjoy working in a fast-paced team where your contribution is vital. You will work closely with commercial, product and operational departments to ensure our business is always online.

Based in our London office (the business operates a Hybrid working model that affords its employees the flexibility to work between both the base office & home). The role will report directly into the Managing Director.

The individual will come from a strong marketing mix background and will have specific expertise within the digital ⁄ ecommerce arena in the particular areas below:

Responsibilities

• • As ecommerce manager you will be planning and executing all ecommerce platform projects and initiatives
• • Owning and achieving revenue, conversion, action and website KPI’s and targets for all websites
• • Project manage website design, UX and functionality
• • Website merchandising: Planning and implementation of new products, promotions, seasonal messaging
• • Day to day management of the website: content, site errors etc.
• • Responsible for scoping and briefing development requirements and managing the website development agency – working in an agile framework to ensure timely delivery
• • Managing user acceptance testing and end-to-end testing, with responsibility for sign-off
• • Optimisation: Manage and execute programme of A ⁄ B and MV Testing
• • Responsible for the technical aspects of ESP and CRM integration through Oracle Responsys
• • Manage the integration of ecommerce platform and our ERP (Dynamic AX)
• • Build and test landing pages – PPC, SEO, competition, promotions
• • Analysis & Insight: scoping, managing and acting on ongoing website analysis, measuring the performance of the websites and managing the online revenue optimisation approach.

Requirements

• • You’ll have 3+ years ecommerce experience, preferably in the travel sector, knowledge of website content management systems and ecommerce supporting systems.

You will also have:

• • Strong numeracy, analytical skills and high computer literacy, with ability to learn new systems quickly
• • Strong experience of analytical tools e.g. Google Analytics
• • Basic knowledge of HTML ⁄ CSS and Java Script would be preferable
• • Knowledge of CMS systems
• • Keeping abreast of user centric design, new ideas, initiatives and technologies in the marketplace which will support continued growth.
• • Strong project management experience, you’re detail oriented and can successfully manage multiple projects simultaneously.
• • Good communicator in spoken and written formats, working within the company at all levels and with suppliers and clients.
• • Good leader and manager. High standards and aligned with company values: Respect, Responsibility & Rigour.

To apply: Please email your CV to: careers@canadianaffair.com

Ticketing & Admin Executive

Role

As a Ticketing & Admin Executive you will be central to the smooth running of the department and be expected to provide a broad range of support activities. If you thrive under pressure and enjoy working in a fast paced environment we are the company and department for you.

Based in our London office (the business operates a Hybrid working model that affords its employees the flexibility to work between both the base office & home). The role will report into the Sales Support Manager.

Key Responsibilities

• • Ticketing (Galileo system)
  • Ticket issuing
  • Ticket re-issues & exchanges
  • Ticket refunding
• • Creating new PNR’s in Galileo & in house airline reservation system (Radixx) for bookings made prior to flight availability
• • Actioning airline schedule changes and speaking with customers to amend itineraries where required
• • Despatching travel documents
• • Handling all post sale customer e-mail queries
• • Flight Delays – oversee daily flight departures ⁄ arrivals. Run flight manifests where necessary and keep business updated
• • Product advisements – advising passengers of renovations ⁄ change of schedules from suppliers etc.
• • Handling aircraft changes ⁄ seat downgrades
• • Daily Reports – Run and action monitoring reports and take actions as necessary
• • Provide support to other business functions as required.

Skills ⁄ Experience ⁄ Requirements

• • Proven Galileo or Amadeus experience is essential (at least 1-year current ticketing experience with Galileo or 2 years with another airline reservation system (Sabre or Amadeus).
• • Prior experience issuing tickets and reissuing tickets on scheduled airlines
• • A strong work ethic and willingness to go above and beyond
• • Excellent attention to detail
• • Problem solver
• • Organised, flexible & punctual
• • Able to work on own initiative as well as part of a team
• • Ability to multi-task and work under pressure to meet tight deadlines
• • Thrive working within a fast-paced environment
• • Self-motivated
• • High process driven

To apply: Please email your CV to: careers@canadianaffair.com

Sales Consultant - Glasgow

Based in our Glasgow office (the business operates a Hybrid working model that affords its employees the flexibility to work between both the base office & home).

Competitive basic salary of £17,500 with OTE of £40K+ (uncapped commission), plus company pension, private health insurance, staff travel plus more.

The Role

• • We are looking for experienced full-time passionate sellers with excellent knowledge of both Canada & the US
• • The successful candidate will have a flair for selling and inspiring a dream in their customers.
• • They must be willing to work hard, be a proven team player and very self-motivated with the experience of delivering their targets in a challenging travel industry.
• • They will be experienced in handling customer requirements whilst still able to stay motivated to sell.
• • You need to be organised and able to manage your own diary day to day, always putting your customer first.
• • Able to learn quickly, use initiative and respond well to feedback

Key Responsibilities

• • To be inspired by the customer’s ideas for what they want from their holiday and to be able to translate that into an actual recommendation for a holiday
• • To be passionate on every call about the brand and the product we sell
• • To be able to build rapport on every call and see every call as an opportunity for you and your customer
• • An understanding of selling principles and to be able to close the deal
• • To be focused and driven to achieve targets
• • To maintain a positive mind-set to overcome challenges and barriers to selling
• • To fulfil admin duties aligned to the sales role

Skills ⁄ Experience ⁄ Requirements:

• • Strong selling skills
• • High achiever
• • Strong customer service
• • Strong influencing skills with the ability to persuade the customer to buy
• • Pro-active and able to manage own workload effectively
• • Able to communicate confidently and enthusiastically (both verbally and in writing)
• • Agile and open to change at short notice
• • Able to work well under pressure
• • Attention to detail
• • Strong numeracy
• • Strong IT/Systems skills and experience, and experience of travel and GDS booking systems (preferably Galileo)
• • Able to multitask
• • Experienced seller of holidays
• • Passionate about Canada & the US
• • Experience in the contact centre environment required
• • Excellent organisational skills
• • An ability to cope with potentially conflicting demands

Shift pattern

Currently Mon-Fri, 9:00am - 18:30 (one in every three Saturdays, working 10:00am – 16:00).

Moving forward, hours will be amended in-line with business requirements

(Pre-pandemic shift pattern, rotation basis between 08:30 – 21:00 Monday to Thursday, 08:30 – 20:00 Friday, 09:00 – 18:00 Saturday and bank holidays and 10:00 – 17:00 Sundays).

To apply: Please email your CV to: careers@canadianaffair.com