Careers at Canadian Affair
Canadian Affair is the leading tour operator selling tailor made packages to Canada. Want to be the best in the travel industry? We are!
So if you are looking to join one of the most dynamic and hard working teams, then read on.
We have a passion for Canada, selling, being the very best, as well as enjoying our jobs.
Canadian Affair knows how to look after its staff, so you'll enjoy a great salary and benefits package that includes staff travel, contributory pension scheme and private health care and progression is always possible.
As highlighted in the Plimsoll Portfolio Analysis of the top 1500 travel companies Canadian Affair are ranked as follows:
- Sales/employee: 4th place
- Remuneration/employee: 8th place
- Sales growth: 29th place
- Pre tax profits: 30th place
- Overall Canadian Affair are among the top 50 companies listed as best trading partner.
So think you fit the bill? Want a new challenge? Are prepared to work hard and reap the benefits? Then send us your CV to ([email protected]) and perhaps you could be joining our dedicated team soon!
Current Vacancies
Please check below for our current vacancies.
Sales Support - Operations Executive
We are currently seeking an experienced Operations Executive to join our Sales Support team on a full-time, hybrid basis (3-days in office); Mon to Fri, 09:00 – 17:30 or 10:00 – 18:30; 1 in 3 Saturdays.
Role & Responsibilities
- Manage a variety of tasks covering both the ground and air functions within the sales support department, working closely with the sales and products teams.
- Book on-request or out-of-date range items including:
- Flights
- Accommodation
- Cruise
- Rail
- Car Hire
- Motorhome
- Ferries
- Transfers
- Excursions
- Book and ticket international and domestic air travel using Galileo GDS system – published and IT fares
- Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
- Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
- Handle general enquiries from both internal teams and external customers.
- Ensure service level agreements are maintained with regards to email response times.
- Demonstrate a customer-centric approach and proactive communication via phone and email.
- Collaborate with internal departments to ensure a consistent and streamlined service.
- Stay updated on supplier policy changes, industry regulations, and travel technology tools.
Experience Required
- Previous experience from within travel operations and/or customer support is essential.
- North America destination knowledge and/or supplier knowledge would be a strong advantage.
- Proficient GDS experience is essential – GAL would be preferable however cross-training is possible.
- Experience in ticketing & reissuing IT fares and dealing with B2B/Tour Ops is desirable.
- Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
- Knowledge or first-hand experience of cruise and rail products would be an advantage.
- Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.
Interested? Send your CV to [email protected] today.
