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Careers at Canadian Affair

Canadian Affair is the leading tour operator selling tailor made packages to Canada. Want to be the best in the travel industry? We are!

So if you are looking to join one of the youngest, most dynamic hard working teams, then read on.

With an average age of 28, over 80 staff across 2 fabulous offices locations: Notting Hill Gate London & Glasgow City centre, you'll not only enjoy what you do but also love where you work.

We have a passion for Canada, selling, being the very best as well as enjoying our jobs. Canadian Affair knows how to look after its staff, so you'll enjoy a great salary and benefits package that includes staff travel, contributory pension scheme and private health care and progression is always possible, as is the ability to move around our different office locations.

As highlighted in the Plimsoll Portfolio Analysis of the top 1500 travel companies Canadian Affair are ranked as follows:

  • • Sales/employee 4th place
  • • Remuneration/employee 8th place
  • • Sales growth 29th place
  • • Pre tax profits 30th place
  • • Overall Canadian Affair are among the top 50 companies listed as best trading partner.

So think you fit the bill? Want a new challenge? Are prepared to work hard and reap the benefits? Then send us your CV to ( and perhaps you could be joining our dedicated team soon!

Please note that due to the anticipated high level of demand it may not be possible to respond to all applications.

Marketing Executive (Digital Focus)


Are you an all-rounder marketer with digital expertise, enthusiastic about travel, focused on driving results?

We are in search of a results-orientated digital enthusiast who would relish the opportunity to be part of a dynamic and resourceful Tour Operator. This position, reporting into the Head of Marketing, will allow you to fully utilise your Digital expertise whilst also assisting in traditional marketing activities. You will support the marketing team in creating strong marketing campaigns; creating innovative advertising messages; analysing and reporting on the effectiveness of both online and offline activities.

Key responsibilities

Digital Marketing

• Delivery of online media plan for our brand through our agency, including: PPC, SEO, Display prospecting & retargeting, Affiliate etc. Review effectiveness, create/implement improvement plans on a daily / weekly / monthly basis.

• Social Media (Maternity Cover) channel management (organic), creation and delivery of relevant, engaging and converting social media plans in line with the overarching marketing strategy.

• Analysis and reporting of results from online marketing channels.

• Web Analytics. Analyse and report on results from online marketing channels. Ensuring that targets and KPI’s are achieved.

• Delivery of digital marketing assets, working with our advertising agency and colleagues to ensure compelling, accurate content is utilised across all digital channels.

• Take responsibility for implementing and monitoring paid email marketing campaigns and other relevant digital promotions.

• Work with commercial marketing insights to assist the Head of Marketing in the development of marketing strategy.

In addition to the above, you will have the opportunity to acquire and action the following activities:

Offline Marketing – Delivery & analysis of activity with the agency, including: Press advertising, OOH and Radio.

General Marketing – To understand and promote our full product portfolio to our customer.

Relationship Management - Nurture positive relations with both internal & external stakeholders to maximise efficiencies and financial return.

Direct Mail - Assist in the delivery of print and electronic Brochures and Direct Mail campaigns.

Knowledge, Expertise and Qualifications

• Educated to degree level ideally marketing related and/or hold a recognised marketing qualification (CIM or IDM).

• Significant knowledge and demonstrable success in a marketing role for a minimum of 2+ years.

• Digital marketing experience essential and previous experience in the building & monitoring of PPC and display advertising campaigns essential.

• Keen understanding of and proficiency with analytical reporting platforms including Google Analytics as a minimum.

• Experience gained within the travel sector would be desirable, although not essential.

• Exposure to building multi-channel marketing plans.

• Exposure to building and coordinating integrated multi-channel marketing plans.

• Understanding of the marketing mix.


• Knowledge of Canada/travel to Canada: strongly desirable

• Outgoing, dynamic, hungry to develop

• Creative and thinks ‘outside the box’

• Can-do approach, problem solver

• Passionate about travel and discovering new cultures

• Excellent time management and ability to multi-task

• Meticulous, attention to detail

• Strategic mind

• Proficient in all Microsoft office platforms

• At ease with creative suite software – preferable


Required education:

Required experience:
Marketing 2+ years

To apply:
Please e-mail your CV and covering letter to

Sales Manager

Department: Sales

Objective / Purpose of the Job

To develop and guide the sales team to optimise every sales opportunity and to identify areas requiring further training and development and to instil the business values:

Respect: We work as a team, with openness to the ideas and expectations of our colleagues, our customers and our partners.

Rigour: We are professionals on a constant quest for excellence, tackling challenges methodically, efficiently and with integrity.

Responsibility: We go beyond our obligations to our customers, our colleagues, society and the environment.

Key Accountabilities and Activities

Coaching & Development of the team

• To conduct weekly reviews with each Team Coach to understand their workload and focus for the week to come

• To support and develop the Team Coach to be the best they can be by being a positive and supportive role model

• Identify any areas for improvement or development and plan in necessary actions to support the Team Coach

• Spot check Team Coach call evaluations and observe 1 call feedback session per month

• Observe 1 coaching session per Team Coach per month – more for those less experienced or that require further help

People management

• To be positive and open to feedback from the team for your own self development and actively take on board and make changes where required

• To keep communication open and supportive being mindful of individual needs and styles

• Ensure you follow up on any concerns around adherence to shift or attendance within the team

• Ensure you are aware always of the overall sales team performance and discuss areas with team Coaches that require improvement

• Ensure you and your team are always respectful of colleagues and customers and support the business focus and targets

• Any areas of concern highlighted to you by the Team Coach is taken up by you in the relevant format

• Conduct a monthly 1-2-1 review with each coach to discuss their performance and their contribution

• Conduct a quarterly 1-2-1 review with each sales agent to discuss their sales and overall performance

• Conduct fortnightly meetings with the Team Coaches to discuss business focus and target performance and any areas requiring further focus

• Work with the Team Coaches to create an inspirational environment using incentives and team activities to keep morale high

Responsibility & Customer satisfaction

    • To be on hand to support the Team Coach with any customer escalation they are unable to handle and be prepared to take over

    • Use feedback from customers to feed in to the Team Coaches to plan development for the team to prevent further instances of customer dissatisfaction

    • Be willing and able to ‘step in’ the case of an emergency when there is requirement for shift cover by a responsible person ‘key holder’

    • Remain actively aware of the business sales performance and areas of sales that require improvement and initiate plans to improve

    Resource Management

      • Track, analyse and report centre and agent performance

      • Generate schedules and manage the scheduling process

      • Manage approval/denial of vacations, trainings, meetings using forecasted resource requirements

      • Generates reports for previous and current week’s performance

      • Identify resourcing needs weekly and monthly using historical data and make recommendations for recruitment where needed

      • Monitor real time adherence and SL and highlight adherence issues

      • Increase staffing levels or modifies call routing to optimize results daily/weekly and monthly

      • Ensure schedules are updated with recent call volume behaviour to allow for better week by week resource analysis

      • Ensure call routing is adjusted where required to better support changes within the team and the business so that our customer experience is always protected

      • Establish strong working relations with the telephony team in Montreal and work with them to ensure our customer experience is maintained always


    Sales Manager

    Essential Experience, Educational and / or Training Qualifications & Certificates

    • Experience in communicating with staff from different cultures and/or countries.

    • Strong coaching and development skills

    • Experience of managing performance

    • Knowledge of the Interactive Intelligence phone system from an operating, administrative and reporting perspective

    • Knowledge and experience of call quality and customer experience standards

    Preferred Experience and Knowledge (type of experience)

    • MS Excel/Word/Outlook & PowerPoint

    • Experience in a Sales environment

    • Strong understanding of @Com and Radixx

    Required behavioural competencies


    1. Coaching Others
    2. Planning & Organising
    3. Assertiveness
    4. Empathy
    5. Analytical


    1. People Management
    2. Communication
    3. Managing Results
    4. Delighting Customers
    5. Teamwork
    6. Continuous Improvement
    7. Integrity

    To apply:
    Please e-mail your CV and covering letter to

    Ticketing & Facilities Assistant


    As a Ticketing & Facilities Assistant you will be central to the smooth running of the department and be expected to provide a broad range of support activities.  If you thrive under pressure and enjoy working in a fast paced environment we are the company and department for you. 


    Key responsibilities:

    • Ticketing, Issuing / Reissuing / Refunds tickets in Galileo

    • Run and manage reports

    • Issuing clients documentation i.e. car vouchers, transfers, excursions, cruise etc

    • Calling clients for insurance details

    • Despatch schedule change documentation

    • Resolve in-house booking queries

    • Quality Control - Sense check bookings

    • Brochure Reports including despatch and returns

    • Data base entry

    • Work closely with the operations, ground and product department

    • Booking and confirming ground components

    • Day to day control/upkeep of office materials and supplies

    • Arranging the daily mail for collection

    • To be a main point of call for any building facility requirements

    • To assist in the smooth running of all internal meetings, to include but not limited to greeting visitors, setting up refreshments etc    

    • Support in the adherence and delivery of company Health & Safety policy and procedures




    • Excellent working knowledge of Galileo 

    • A strong work ethic and willingness to go “above and beyond”

    • Ability to work with a team and cooperate with others to achieve team objectives.

    • Thrive working within a fast paced environment

    • Excellent attention to detail

    • Excellent communication skills at all levels

    • Exceptional customer service skills as some passenger contact will be required

    • Excellent organisational skills with the ability to prioritise

    • Able to work autonomously at times and as part of a team

    • Ability to multi task and work well under pressure to meet tight deadlines

    • Self-Motivated with a solution based mind-set

    • Shift work will be required – Shift times 0830-1700, 0900-1730 and 1230-2100. Two weekend days work will also be required on a rotational basis.



    To apply:
    Please e-mail your CV and covering letter to


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