Careers

Careers at Canadian Affair

Canadian Affair is the leading tour operator selling tailor made packages to Canada. Want to be the best in the travel industry? We are!

So if you are looking to join one of the youngest, most dynamic hard working teams, then read on.

With an average age of 28, over 80 staff across 2 fabulous offices locations: Paddington in London & Glasgow City Centre, you'll not only enjoy what you do but also love where you work.

We have a passion for Canada, selling, being the very best as well as enjoying our jobs. Canadian Affair knows how to look after its staff, so you'll enjoy a great salary and benefits package that includes staff travel, contributory pension scheme and private health care and progression is always possible, as is the ability to move around our different office locations.

As highlighted in the Plimsoll Portfolio Analysis of the top 1500 travel companies Canadian Affair are ranked as follows:

• • Sales/employee 4th place
• • Remuneration/employee 8th place
• • Sales growth 29th place
• • Pre tax profits 30th place
• • Overall Canadian Affair are among the top 50 companies listed as best trading partner.

So think you fit the bill? Want a new challenge? Are prepared to work hard and reap the benefits? Then send us your CV to (careersUK@transat.com) and perhaps you could be joining our dedicated team soon!

Please note that due to the anticipated high level of demand it may not be possible to respond to all applications.

Sales Adviser

Role

We are looking for experienced full time Sales Advisers who have a passion for travel and providing customers with friendly service.
The successful candidate will have a flair for selling and inspiring a dream in their customers. They must be willing to work hard, be a proven team player and very self-motivated with the experience of delivering targets in a challenging travel industry. They will be capable of handling customer queries and complaints whilst still able to stay motivated to sell.

Key Accountabilities and Activities

Selling the dream

• To be passionate on every call about the brand and the product we sell

Effective Communication

• To be inspired by the customer’s ideas for what they want from their holiday and to be able to translate that into an actual recommendation for a holiday

• To be passionate on every call about the brand and the product we sell

• To handle customer queries that involve admin which is not selling

• To handle customer complaints and resolve at first point of contact whenever possible

Target Driven

• An understanding of selling principles and to be able to close the deal

• To be focused and driven to achieve targets

• To maintain a positive mindset to overcome challenges and barriers to selling

• To be able to naturally respond to competition effectively and manage own expectations

• To be able to manage rejection of a sale so that you can move on without letting it effect you and your performance

Call Handling

• To achieve call handling quality targets by delivering the best service you can give

• To be focused on the customer demand as if they were in front of you by responding to busy periods quickly and effectively

• To be adaptable to change in shifts to accommodate business needs

• To put the customer at the heart of everything you do

Team Work

• Respect all team colleagues and provide a comfortable and friendly working environment

• To be willing to help and support your colleagues at all times

• Be strong in supporting and encouraging others to achieve their goals

• To be flexible to change to meet business needs and demands of the customer

Essential Experience, Educational and/or Training Qualifications & Certificates

• Experience in the contact centre environment preferable but not essential

• Experience in communicating with staff from different cultures and/or countries

• Strong selling skills

• High achiever

• Excellent communication skills

• Understanding of the travel/airline industry

Preferred Experience and Knowledge (type of experience)

• MS Excel/Word/Outlook & PowerPoint

• Experience in the Travel industry

• Experience in using travel systems

Necessary Technical/Functional Skills

• PC skills: Demonstrates familiarity and ease with use of PC equipment and software

• Communication skills –verbal and written-: Communicates effectively with customers and colleagues over the phone and in written transactions

• Language skills: English essential

Location: Glasgow

Shift Pattern:You will be required to work within our shift pattern which are varied on a rotation between 08:30 – 21:00 Monday to Thursday, 08:30 – 20:00 Friday, 09:00 – 18:00 Saturday and bank holidays and 10:00 – 17:00 Sundays.

To apply: Please email your CV and covering letter to: careersuk@transat.com

Sales Support Executive

Role:

A great opportunity has arisen for someone to join our busy Sales Support department, based in our London office. We are looking for someone who enjoys administrative duties; has great attention to detail; can effectively prioritise their own work load and in general, has a positive outlook. The role involves working closely with the sales team as well as liaising with suppliers daily and so confidence and strong communication skills are very important. If you thrive under pressure and enjoy working in a fast paced environment we are the company and team for you.

Key responsibilities:

• Ticketing, Issuing / Reissuing / Refunds tickets in Galileo

• Run and manage reports to ensure quality control

• Issuing clients documentation i.e. car vouchers, transfers, excursions, cruise etc

• To process all on request booking components and mange ground queues

• Manage allocations & host to host bookings – ensuring confirmations are received within a reasonable time and checking that all details are accurate

• Work through supplier request responses from the mailbox and updating confirmations to the bookings

• Maintaining and developing strong working relationships with our suppliers at all times whilst delivering a professional and courteous service

• Sense check bookings to ensure bookings flow and are processed correctly

• Communicating with reservation agents and providing support to get bookings confirmed and if required investigate further into alternative options

• Liaising with suppliers to check the progress of bookings on request and challenging any denied requests

• Ensuring any special requirements are booked for passengers

• Responsible for cancellation of ground components and no shows

• Re-arranging components affected by any schedule changes or flights delays

• Despatch schedule change documentation

• Assist in schedule change management

• Dealing effectively with in resort issues and speaking to the clients directly

• Attending team meetings and sharing best practice with colleagues

• Maintaining operational databases

• Assist in schedule change management from initial notification through to customer advisory

• Providing support to other business functions as required

Skills / Experience / Requirements:

• General working knowledge of Galileo

• A strong work ethic and willingness to go above and beyond

• Excellent attention to detail

• Problem solver

• Organised, flexible & punctual

• Able to work on own initiative as well as part of a team

• Ability to multi-task and work under pressure to meet tight deadlines

• Thrive working within a fast paced environment

• Self-motivated

• Highly process driven

• Shift work is required – shift times 08:30-17:00, 9:00-17:30 and 12.30-21:00. Two weekend days' work will also be required on a rotational basis.

Location: London

We offer a competitive salary with excellent benefits and a rewarding working environment. Full training will be provided.

To apply: Please email your CV and covering letter to: careersuk@transat.com