Careers

Travel Trade Support Executive

The Role

• Location: Hybrid – 3 days in our London office (Monday or Friday required), 2 days remote
• Department: Trade Team
• Reports to: Commercial Director
• Contract Type: Fixed-term, up-to 1 year (Maternity leave Cover)

We’re looking for a highly organised and proactive Travel Trade Support Executive to join our dynamic team at a leading North American tour operator. This role is essential in supporting our on-road trade team, who work directly with travel agents to deliver training and engagement across the UK. As a key administrative support, you’ll ensure the on-road team have everything they need to succeed—from coordinating materials to liaising with internal departments and external partners. You’ll be the link between trade, marketing, product, and sales, helping us deliver seamless training experiences and strong commercial outcomes.

Key Responsibilities

• Provide day-to-day administrative support to the on-road trade team
• Act as the primary point of contact for owning and resolving client queries and issues raised via the on-road trade team
• Coordinate training materials, event logistics, and agent communications
• Load and maintain travel agent profiles on the in-house system
• Work closely with marketing, product, finance and sales teams to align on-road activity with broader business goals
• Manage the distribution of commercial contracts in collaboration with the Commercial Director
• Liaise with consortia partners to deliver weekly communications and updates
• Maintain accurate records and reporting for trade engagement activities
• Support internal planning and scheduling to ensure smooth execution of training initiatives
  

Preferred Experience

• Familiarity with North American travel destinations and itineraries is highly advantageous
• Understanding of the travel trade landscape and agent engagement strategies

What We’re Looking For

• Previous experience in an administrative or support role, ideally within travel, tourism, or hospitality
• Excellent organisational skills and attention to detail
• Strong communication skills and a collaborative mindset
• Ability to manage multiple tasks and deadlines with confidence
• Comfortable working cross-functionally with various teams and stakeholders
• Proficiency in Microsoft Office and CRM systems
• Self-starter mindset with the ability to work independently
• Possess a resolution-focused approach to ensure timely, effective outcomes and maintain a high standard of service

Working Pattern

• Hybrid working: 3 days in our London office, 2 days from home
• One of the office days must be either Monday or Friday
• Monday – Friday – 9am – 17.30pm

Why Join Us

• Be part of a passionate team shaping the future of travel trade engagement
• Work in a fast-paced, supportive environment with opportunities to grow
• Enjoy flexible working and a central London location

Sales Consultant (Hybrid Working)

The Role

• We are looking for experienced, full-time sales consultants with both passion and expert knowledge of North America.
• Adept at tailor-making holidays - The successful candidate will have a flair for selling and demonstratable experience of achieving sales targets.
• You must be able to work under-pressure, be a proven team player and be confident in operating multiple systems and platforms simultaneously.
• You should be organised, self-motivated and able to prioritise as well as happy to service those clients who are already booked, to a high standard.
• The successful candidate must be able to learn and adapt quickly, use initiative and respond well to feedback from managers, peers and clients.
  
• The ideal candidate will have experience in, and solid understanding of a hybrid contact centre environment.

Key Responsibilities

• To use your extensive knowledge of North America to build bespoke, complex itineraries to suit each individual client’s needs and desires.
• To demonstrate passion and mastery on every call with regards to both the brand and the products we sell.
• To be able to build rapport and maintain relationships with direct customers and B2B partners.
• To demonstrate an understanding of selling principles and apply accordingly.
• To be driven to achieve targets and overcome challenges and barriers with converting quotes to bookings.
• To fulfil admin and customer service duties, aligned to the sales role.

Skills / Experience / Requirements

• Strong sales and customer service skills.
• Strong influencing skills with the ability to engage and persuade the client.
• Geographical knowledge of North America as well as the various suppliers and products.
• Experience of travel and GDS booking systems – preferably Galileo.
• Pro-active and able to multitask and manage own workload effectively, sometimes having to cope with conflicting demands.
• Able to communicate confidently and enthusiastically (both verbally and in writing).
• Agile and open to change.

Shift Pattern

• 37.5 hr working week.
• Mon – Fri, shift patterns: 0900-1730hrs or 1000-1830hrs.
• Sat: 1000-1600hrs (every 3rd Saturday).
  

Interested? Send your CV to [email protected] today.

Sales Support - Operations Executive

We are currently seeking an experienced Operations Executive to join our Sales Support team on a full-time, hybrid basis (3-days in office); Mon to Fri, 09:00 – 17:30 or 10:00 – 18:30; 1 in 3 Saturdays.

Role & Responsibilities

• Manage a variety of tasks covering both the ground and air functions within the sales support department, working closely with the sales and products teams.
• Book on-request or out-of-date range items including:

- Flights
- Accommodation
- Cruise
- Rail
- Car Hire
- Motorhome
- Ferries
- Transfers
- Excursions

• Book and ticket international and domestic air travel using Galileo GDS system – published and IT fares
• Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
• Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
• Handle general enquiries from both internal teams and external customers.
• Ensure service level agreements are maintained with regards to email response times.
• Demonstrate a customer-centric approach and proactive communication via phone and email.
• Collaborate with internal departments to ensure a consistent and streamlined service.
• Stay updated on supplier policy changes, industry regulations, and travel technology tools.

Experience Required

• Previous experience from within travel operations and/or customer support is essential.
• North America destination knowledge and/or supplier knowledge would be a strong advantage.
• Proficient GDS experience is essential – GAL would be preferable however cross-training is possible.
• Experience in ticketing & reissuing IT fares and dealing with B2B/Tour Ops is desirable.
• Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
• Knowledge or first-hand experience of cruise and rail products would be an advantage.
• Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.

Interested? Send your CV to [email protected] today.