Careers at Canadian Affair
Canadian Affair is the leading tour operator selling tailor made packages to Canada. Want to be the best in the travel industry? We are!
So if you are looking to join one of the most dynamic and hard working teams, then read on.
We have a passion for Canada, selling, being the very best, as well as enjoying our jobs.
Canadian Affair knows how to look after its staff, so you'll enjoy a great salary and benefits package that includes staff travel, contributory pension scheme and private health care and progression is always possible.
As highlighted in the Plimsoll Portfolio Analysis of the top 1500 travel companies Canadian Affair are ranked as follows:
- Sales/employee: 4th place
- Remuneration/employee: 8th place
- Sales growth: 29th place
- Pre tax profits: 30th place
- Overall Canadian Affair are among the top 50 companies listed as best trading partner.
So think you fit the bill? Want a new challenge? Are prepared to work hard and reap the benefits? Then send us your CV to ([email protected]) and perhaps you could be joining our dedicated team soon!
Current Vacancies
Please check below for our current vacancies.
Sales Support - Operations Executive
We are currently seeking an experienced Operations Executive to join our Sales Support team on a full-time, hybrid basis.
Role & Responsibilities:
- Book and ticket international and domestic air travel using Galileo GDS system
- Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
- Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
- Book on-request ground elements via various platforms including hotels, cruise, rail, ferries, car hire, motorhome, excursions & transfers.
- Handle general enquiries on any/all of the above from both internal teams and external customers.
- Demonstrate a customer-centric approach and proactive communication via phone and email.
- Collaborate with internal departments to ensure a consistent and streamlined service.
- Stay updated on airline and supplier policy changes, industry regulations, and travel technology tools.
Experience Required:
- Previous experience from within travel operations and customer support.
- Canada and North America destination knowledge would be a strong advantage.
- Proficient GDS experience is essential – GAL would be preferable.
- Strong knowledge of international fare and airline rules along with the ability to communicate effectively with external contacts.
- Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
- Additional knowledge of cruise, rail and ground products would be a strong advantage.
- Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.
Interested? Send your CV to [email protected] today.
