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Careers

Careers at Canadian Affair

Canadian Affair is the leading tour operator selling tailor made packages to Canada. Want to be the best in the travel industry? We are!

So if you are looking to join one of the youngest, most dynamic hard working teams, then read on.

With an average age of 28, over 80 staff across 2 fabulous offices locations: Notting Hill Gate London & Glasgow City centre, you'll not only enjoy what you do but also love where you work.


We have a passion for Canada, selling, being the very best as well as enjoying our jobs. Canadian Affair knows how to look after its staff, so you'll enjoy a great salary and benefits package that includes staff travel, contributory pension scheme and private health care and progression is always possible, as is the ability to move around our different office locations.


As highlighted in the Plimsoll Portfolio Analysis of the top 1500 travel companies Canadian Affair are ranked as follows:

  • • Sales/employee 4th place
  • • Remuneration/employee 8th place
  • • Sales growth 29th place
  • • Pre tax profits 30th place
  • • Overall Canadian Affair are among the top 50 companies listed as best trading partner.

So think you fit the bill? Want a new challenge? Are prepared to work hard and reap the benefits? Then send us your CV to (careersUK@transat.com) and perhaps you could be joining our dedicated team soon!


Please note that due to the anticipated high level of demand it may not be possible to respond to all applications.



Operations Assistant


Role

As an Operations Assistant you will be central to the smooth running of the department and be expected to provide a broad range of support activities. If you thrive under pressure and enjoy working in a fast paced environment we are the company and department for you.


Key Responsibilities

Pre-Sale:

• Data input and analysis when required

• Management of tasks/system queues

• Liaising with suppliers in Canada and UK

• Maintaining operational databases

• Assist in schedule change management from initial notification through to customer advisory

• Resolve in-house booking queries

Post-Sale:

• Assist Ticketing Team with checking bookings and issuing documentation

• Resolve in-resort issues when applicable

• Assist Operations Team both internally and our airports across the UK and Ireland

• Booking and confirming ground components

Other:

• Providing support to other business functions as required

• Any reasonable support tasks required by the company

• Resolving any problems or queries


Skills/Experience/Requirements

• At least one year’s previous Operations or Administrative experience would be beneficial

• A strong work ethic and willingness to go "above and beyond"

• Ability to work with a team and cooperate with others to achieve team objectives

• Cool, calm and collected temperament

• Forensic eye for detail

• Excellent communication skills at all levels

• Exceptional customer service skills as some passenger contact will be required

• Demonstrable time management skills and ability to prioritise workloads, juggling many tasks at once

• Highly process driven

• Good numeracy and literacy skills

• Grasp new concepts and ideas quickly

• Problem solving

• Ability to multi-task and work under pressure

• IT literate. In particular a good knowledge of Excel

• Familiarity with a CRS would be beneficial



Location:
London


Work pattern:
Shift work will be required - Shift times 0900-1730 or 1230-2100. Some weekend work will also be required


To apply:
Please e-mail your CV and covering letter to careersuk@transat.com



Product Executive


Role

We are looking for an accomplished Product Executive to join our product team. Based in the London office, it would be advantageous for the successful candidate to have gained experience within a product or sales team. You must be willing to work independently in a fast paced, forward thinking environment.


Responsibilities

• Manage day to day queries and general communication with suppliers.

• Co-ordinate product training for sales staff including familiarisation trips.

• Analyse competitor’s products and pricing to ensure we have the best prices.

• Develop new products and review/change/update existing products.

• Responsible for updating all product information on our in-house system ensuring prices and inventory are loaded in a timely fashion.

• Maximise sales and margin potential across the product range.

• Work closely with the Finance team to ensure proper set up of all payment terms for suppliers.

• Ensure all products are correctly displayed and bookable on line. Updating product information for the website on our in-house content management system.

• Develop sales tactics with the marketing team.

• Assist the Customer Service team on any land product customer issues, liaising with suppliers.

• Provide the product content and pricing for brochure production and tactical marketing campaigns.

• Communicate all product offers to the marketing and sales team.

• Communicate product changes and any product issues during the season to the rest of the business.


Key Skills

• Excellent written and oral communications skills.

• Strong team player.

• Superb decision maker.

• Ability to develop & maintain strong relationships and work with all internal departments and external suppliers.

• Strong problem solving and analytical thinking skills.

• Ability to work effectively under pressure, react quickly and meet tight deadlines.

• Advance level of Microsoft Excel & Word.



Location:
London


Work pattern:
9am - 5.30pm Monday to Friday


To apply:
Please e-mail your CV and covering letter to careersuk@transat.com



Air Transat Sales Manager x2


Role
As a key member of the Air Transat Sales Team, you will be responsible for driving & developing B2B sales and revenue across the UK & IRL through all travel trade channels.

Responsibilities

Commercial:
• Ensuring sales & revenue targets are surpassed
• Management of Trade Partner Accounts (i.e. OTA’s/Leisure Agents/Tour Operators etc.)
• Development of Air Transat’s relationship with the TMC’s and the business travel market
• Management of the internal Groups & Allocation holder’s process & identifying new sales opportunities through both channels.
• Creation & management of bespoke annual sales action plans for trade partners including post campaign evaluation.
• Preparation & management of annual partner incentives
• Engaging with the sales support team to ensure all identified opportunities are targeted
• Regular face to face meetings or scheduled calls with partners (old & new)
• Feedback on possible Travel Trade partner marketing opportunities & general trade media
• Ensure any agreed marketing initiatives are being managed by the Marketing Manager
• Scheduling & hosting agency training events/aircraft visits/fam trips etc.
• Participate in travel trade shows and other sales events (UK wide)
• Keep partners abreast of TS product changes, promotions etc.
• Consistently reviewing TS product offering in the UK v’s the competition
• Keeping abreast of competitor/industry products/news
• Supporting the wider team with travel trade queries

Reporting:
• Tracking of sales action plans, incentive agreements & the use of allocated marketing funds
• Preparation & analysis of management reports using MIDT & e-smash
• Preparation & participation in quarterly review meetings in Canada

Key Skills

• Minimum of 4 years successful airline sales experience
• Experience in managing trade partner accounts
• In depth knowledge of the distribution networks, e-smash, & MIDT reporting
• Good knowledge of Microsoft Office Programs (Excel, Word, PowerPoint, Outlook, etc.
• Excellent organization skills (planning, time management, reporting etc)
• Excellent communication skills both written and verbal, to all levels
• Excellent organisational skills
• Have a passion for selling the airline product
• Objective &results driven
• Position will require regular travel UK wide
• Valid drivers licence

Location: UK home based (unless Glasgow based)

To apply: Please e-mail your CV and covering letter to careersuk@transat.com



Air Transat Sales Support UK/IRL


Role
As part of the sales team you will work with the Sales Manager to deliver sales and revenue targets. Taking ownership of both the technical and commercial responsibilities for multiple channels of distribution.


Key Responsibilities:


Individual:


  • • Managing allocation holders

  • • Travel agent support – managing day to day GDS support (calls/emails)

  • • Support TS sales team

  • • Set up & management of agents on @comres

  • • Manage agency/atol agreements/contacts

  • • Work with HQ departments to process ticketing plates, reduce fare queries or issues etc

  • • Manage and deliver the communication of fare updates

  • • Management of the new private fare requests with fares

  • • Co-ordinates TS communication to partners

  • • Co-ordinate commercial actions with marketing and partners


Group:


  • • Provide technical assistance for groups

  • • Performs and manages quote process and follow up


Reports:


  • • Issues monthly and ad hoc reports with supporting analysis on Esmash, MIDT and individual partner performance

  • • Identifying market trends, new partner opportunities

  • • Support the preparation, delivery and management of agency incentive agreements

  • • Identifying new partners & scheduling appointments for the Sales Managers to progress


Key Skills:


• Minimum of 5 years travel/airline experience

• Excellent understanding of the GDS & Esmash, MIDT beneficial

• Analytical, motivated and understands working to deadlines

• Excellent computer skills; advanced level of Windows (excel, powerpoint, word)

• Excellent communication skills - written and verbal

• Excellent organisational skills

• Results driven


To apply: Please e-mail your CV and covering letter to careersuk@transat.com



Canadian Affair Sales Adviser


Role
We are looking for experienced full time Sales Adviser with a passion for Canada and the hunger to achieve challenging sales targets. Based at our offices in London, the successful candidate will have a flair for selling and inspiring a dream in their customers. They must be willing to work hard, be a proven team player and very self-motivated with the experience of delivering their targets in a challenging travel industry. They will be experienced in handling customer queries and complaints whilst still able to stay motivated to sell.


Key responsibilities:

• To be inspired by the customer’s ideas for what they want from their holiday and to be able to translate that into an actual recommendation for a holiday

• To be passionate on every call about the brand and the product we sell

• An understanding of selling principles and to be able to close the deal

• To be focused and driven to achieve targets

• To maintain a positive mind-set to overcome challenges and barriers to selling

• To handle customer queries that involve admin which is not selling

• To handle customer complaints and resolve at first point of contact whenever possible


Key responsibilities:

• Strong selling skills

• High achiever

• Strong customer service

• Strong influencing skills with the ability to persuade the customer to buy

• Pro-active and able to manage own workload effectively

• Able to communicate confidently and enthusiastically (both verbally and in writing)

• Attention to detail

• Strong numeracy

• Strong IT/Systems skills and experience, an experience of travel and GDS booking systems an advantage, especially AtCom and Galileo

• Able to multitask

• Experience gained in the travel industry

• Passionate about travel

• Experience in the contact centre environment desirable


Hours: The shift patterns are varied on a rotation between 08:30 – 21:00 Monday to Thursday, 08:30 – 20:00 Friday, 09:00 – 18:00 Saturday and bank holidays and10:00 – 17:00 Sundays.


To apply: Please e-mail your CV and covering letter to careersuk@transat.com



Flight Consultant


Role
We are looking for experienced full time Flight Consultant. Based at our offices in London, the successful candidate will have a flair for providing a great service over the phone. They must be willing to work hard, be a proven team player and very self motivated with the experience of delivering a quality service. They will be experienced in handling customer queries and complaints whilst still able to stay motivated.


Key responsibilities:

•  To book flights for our Air Transat customers

•  To be passionate on every call about the brand

•  To maintain a positive mindset to overcome challenges and barriers

•  To handle customer queries and resolve at first contact

•  To handle customer complaints and resolve at first point of contact whenever possible


Skills / Experience / Requirements:

•  Strong customer service background

•  Competent and confident in the use of systems (an understanding of flight reservation systems an advantage)

•  Experience in the contact centre environment desirable but, will consider other customer service environments

•  Experience in communicating with staff from different cultures and/or countries

•  Fluent in English essential

•  Excellent communication skills (verbal and written)

•  Able to converse in Italian, Spanish or Portuguese beneficial

•  Competent numeracy skills

•  Highly motivated

•  Pro-active and able to manage own workload effectively


Hours: The shift patterns are varied on a rotation between 08:30 – 21:00 Monday to Thursday, 08:30 – 20:00 Friday, 09:00 – 18:00 Saturday and bank holidays and10:00 – 17:00 Sundays.


To apply: Please e-mail your CV and covering letter to careersuk@transat.com


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