Careers

Careers at Canadian Affair

Canadian Affair is the leading tour operator selling tailor made packages to Canada. Want to be the best in the travel industry? We are!

So if you are looking to join one of the youngest, most dynamic hard working teams, then read on.

With an average age of 28, over 80 staff across 2 fabulous offices locations: Notting Hill Gate London & Glasgow City centre, you'll not only enjoy what you do but also love where you work.

We have a passion for Canada, selling, being the very best as well as enjoying our jobs. Canadian Affair knows how to look after its staff, so you'll enjoy a great salary and benefits package that includes staff travel, contributory pension scheme and private health care and progression is always possible, as is the ability to move around our different office locations.

As highlighted in the Plimsoll Portfolio Analysis of the top 1500 travel companies Canadian Affair are ranked as follows:

• • Sales/employee 4th place
• • Remuneration/employee 8th place
• • Sales growth 29th place
• • Pre tax profits 30th place
• • Overall Canadian Affair are among the top 50 companies listed as best trading partner.

So think you fit the bill? Want a new challenge? Are prepared to work hard and reap the benefits? Then send us your CV to (careersUK@transat.com) and perhaps you could be joining our dedicated team soon!

Please note that due to the anticipated high level of demand it may not be possible to respond to all applications.

Marketing Executive

Role

In this newly created position, reporting into the Head of Marketing, you will be an instrumental part of the marketing team responsible for the execution and delivery of the marketing plans for Canadian Affair. The role will support the marketing team in creating strong marketing campaigns; creating innovative advertising messages; analysing and reporting on the effectiveness of both online and offline activities.

Key responsibilities

• Delivery of online media plan for our brand through the agency, including: PPC, Display prospecting & retargeting etc. Review effectiveness on a weekly /monthly basis.

• Analyse and report on results from online marketing channels.

• Delivery of digital marketing assets, working with advertising agency and colleagues to ensure compelling, accurate content is utilised across all digital channels.

• Implement paid email marketing campaigns and other relevant digital promotions.

General Marketing

• To know and understand the North American holiday market, distribution and sales channels.

• Creation of inspiring travel content and advertising messages aligned to the tour operator, across various platforms: online and offline.

• Work with the marketing and product team on the promotion of products to customers, understanding full product portfolio and customer demographic.

• Conduct marketing research where required.

• Awareness and analysis of competitor marketing activity.

Offline Marketing

• Delivery of offline media plan for each brand through the agency, including: Press advertising, OOH, Radio. Review effectiveness.

• Analyse and report on results from offline marketing channels: calls, sales, web hits, etc.

• Delivery of advertising assets, working with agency and colleagues to ensure compelling, accurate content marketed including the best products.

• Understand the role of traditional PR communications in the wider marketing plan.

• Work with the PR agency to develop Influencer campaigns and opportunities for our brand to be used.

• Work with the social media plan to enhance and amplify all marketing activities.

Relationship Management

• Liaise with advertising and design agencies to deliver marketing assets on time and on brand.

• Work with Product team to ensure correct products are promoted across relevant channels, aligned to the marketing plan.

• Support Head of Marketing in building and fostering relationships with key tourism, airport and provincial partners to maximise the financial marketing support, attending industry events where needed.

• Work with Communications Executive to ensure synergies between all marketing channels and communication outlets.

Direct Mail

• Assist in the delivery of Brochure and Direct Mail campaigns.

• Research new direct mail options and how other organisations utilise direct mail methods.

Knowledge, Expertise and Qualifications

• Educated to degree level ideally marketing related and/or hold a recognised marketing qualification (CIM or IDM).

• Significant knowledge and demonstrable success in a marketing role for a minimum of 2-3 years.

• Digital marketing experience essential and previous experience in the building & monitoring of PPC and display advertising campaigns essential.

• Exposure to analytical reporting platforms including Google Analytics as a minimum.

• Experience gained within the travel sector would be desirable, although not essential.

• Exposure to building multi-channel marketing plans.

• Proficient in all Microsoft office platforms including Office, Word, Excel and Powerpoint.

• Understanding of the marketing mix.

Reporting to: Head of Marketing

Location: London

To apply: Please e-mail your CV and covering letter to careersuk@transat.com

Canadian Affair Sales Adviser

Role
We are looking for experienced full time Sales Adviser with a passion for Canada and the hunger to achieve challenging sales targets. Based at our offices in London, the successful candidate will have a flair for selling and inspiring a dream in their customers. They must be willing to work hard, be a proven team player and very self-motivated with the experience of delivering their targets in a challenging travel industry. They will be experienced in handling customer queries and complaints whilst still able to stay motivated to sell.

Key responsibilities:

• To be inspired by the customer’s ideas for what they want from their holiday and to be able to translate that into an actual recommendation for a holiday

• To be passionate on every call about the brand and the product we sell

• An understanding of selling principles and to be able to close the deal

• To be focused and driven to achieve targets

• To maintain a positive mind-set to overcome challenges and barriers to selling

• To handle customer queries that involve admin which is not selling

• To handle customer complaints and resolve at first point of contact whenever possible

Key responsibilities:

• Strong selling skills

• High achiever

• Strong customer service

• Strong influencing skills with the ability to persuade the customer to buy

• Pro-active and able to manage own workload effectively

• Able to communicate confidently and enthusiastically (both verbally and in writing)

• Attention to detail

• Strong numeracy

• Strong IT/Systems skills and experience, an experience of travel and GDS booking systems an advantage, especially AtCom and Galileo

• Able to multitask

• Experience gained in the travel industry

• Passionate about travel

• Experience in the contact centre environment desirable

Hours: The shift patterns are varied on a rotation between 08:30 – 21:00 Monday to Thursday, 08:30 – 20:00 Friday, 09:00 – 18:00 Saturday and bank holidays and10:00 – 17:00 Sundays.

To apply: Please e-mail your CV and covering letter to careersuk@transat.com

Flight Consultant

Role
We are looking for experienced full time Flight Consultant. Based at our offices in London, the successful candidate will have a flair for providing a great service over the phone. They must be willing to work hard, be a proven team player and very self motivated with the experience of delivering a quality service. They will be experienced in handling customer queries and complaints whilst still able to stay motivated.

Key responsibilities:

•  To book flights for our Air Transat customers

•  To be passionate on every call about the brand

•  To maintain a positive mindset to overcome challenges and barriers

•  To handle customer queries and resolve at first contact

•  To handle customer complaints and resolve at first point of contact whenever possible

Skills / Experience / Requirements:

•  Strong customer service background

•  Competent and confident in the use of systems (an understanding of flight reservation systems an advantage)

•  Experience in the contact centre environment desirable but, will consider other customer service environments

•  Experience in communicating with staff from different cultures and/or countries

•  Fluent in English essential

•  Excellent communication skills (verbal and written)

•  Able to converse in Italian, Spanish or Portuguese beneficial

•  Competent numeracy skills

•  Highly motivated

•  Pro-active and able to manage own workload effectively

Hours: The shift patterns are varied on a rotation between 08:30 – 21:00 Monday to Thursday, 08:30 – 20:00 Friday, 09:00 – 18:00 Saturday and bank holidays and10:00 – 17:00 Sundays.

To apply: Please e-mail your CV and covering letter to careersuk@transat.com