CANADIAN AFFAIR - THE TRAVEL EXPERTS
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Careers

Careers at Canadian Affair

Canadian Affair is the leading tour operator selling tailor made packages to Canada. Want to be the best in the travel industry? We are!

So if you are looking to join one of the youngest, most dynamic hard working teams, then read on.

With an average age of 28, over 80 staff across 2 fabulous offices locations: Notting Hill Gate London & Glasgow City centre, you'll not only enjoy what you do but also love where you work.


We have a passion for Canada, selling, being the very best as well as enjoying our jobs. Canadian Affair knows how to look after its staff, so you'll enjoy a great salary and benefits package that includes staff travel, contributory pension scheme and private health care and progression is always possible, as is the ability to move around our different office locations.


As highlighted in the Plimsoll Portfolio Analysis of the top 1500 travel companies Canadian Affair are ranked as follows:

  • • Sales/employee 4th place
  • • Remuneration/employee 8th place
  • • Sales growth 29th place
  • • Pre tax profits 30th place
  • • Overall Canadian Affair are among the top 50 companies listed as best trading partner.

So think you fit the bill? Want a new challenge? Are prepared to work hard and reap the benefits? Then send us your CV to (careersUK@transat.com) and perhaps you could be joining our dedicated team soon!


Please note that due to the anticipated high level of demand it may not be possible to respond to all applications.



Commercial Executive


Role

Based in The London office & reporting into the Commercial Manager, you will be tasked with interrogating & analysing competitor & market trends in the seat-only & IT markets. You will be expected to provide regular information regarding competitor trading & market conditions. The data will be prepared to handover in an easy to understand format suitable for further analysis. Understanding the value & significance of the data interrogated is a pre-requisite. This is a job that provides an excellent grounding in commercial activities that would assist further career development. It will also be required to have key knowledge on our Canada portfolio to support the Product team with all updating of information & tours.


Responsibilities

Competitor analysis

• Create & manage price comparison databases for reference by the Product/Commercial team

• Price checking covering all Tour Operating holiday types, this will be carried out on a yearly basis but from time to time will need checked on a weekly / monthly basis depending on market conditions

• Compare CAF holiday packages offered vs competition, this will be by component of hotel, flights, tours, care hire, motorhomes etc.

• Interrogate competitor prices for the Canadian Affair seat only product markets.


Communication & Updating In-house systems

• Update the database & Atcomres containing lead-in & promotional price information for commercial departments to reference & communicate to the Sales team

• Load yearly product contracts from direct Suppliers (Hotels, Car hire, Motohomes) & Receptive Operators. Ensuring all API feeds are pulling through the correct rates for the selling years.


Reporting

• Create & manage the reporting for the Product / Commercial from daily sales, bed nights, top selling tours etc. for the team to make accurate decisions on what to market when.

• You will do a weekly audit review of all print ads vs CAF print ads.

• Yearly audit of all competitors' brochures, detailing any new product on offer


Product

• Ensure the product information is up to date & accurate on the website, this will include monthly audits of the site working hand in hand with the e-commerce team

• Ensuring in times of brochure production you work alongside the product team to supply & support all information required. This will be from start rating to hotel address, dates of tour departures, image sourcing etc. Peaks periods for brochure production is January – July.


Key Skills

• Excellent written and oral communications skills.

• Excellent numerical skills.

• Strong team player.

• Superb decision maker.

• Ability to develop & maintain strong relationships and work with all internal departments.

• Strong problem solving and analytical thinking skills.

• A keen eye for detail

• Ability to work effectively under pressure, react quickly and meet tight deadlines.

• Advance level of Microsoft Office and general application to in-house selling and analytical tools.



Location:
London


Work pattern:
9am - 5.30pm Monday to Friday


Deadline for application: Friday 3rd March 2017


To apply:
Please e-mail your CV and covering letter to careersuk@transat.com



Air Transat Sales Manager - Southern England


Role
As a key member of the Air Transat Sales Team, you will be responsible for driving & developing B2B sales and revenue across the the South of England through all travel trade channels.

Responsibilities

Commercial:

• Ensuring sales & revenue targets are surpassed

• Management of Trade Partner Accounts (i.e. OTA’s/Leisure Agents/Tour Operators etc.)

• Development of Air Transat’s relationship with the TMC’s and the business travel market

• Management of the internal Groups & Allocation holder’s process & identifying new sales opportunities through both channels.

• Creation & management of bespoke annual sales action plans for trade partners including post campaign evaluation.

• Preparation & management of annual partner incentives

• Engaging with the sales support team to ensure all identified opportunities are targeted

• Regular face to face meetings or scheduled calls with partners (old & new)

• Feedback on possible Travel Trade partner marketing opportunities & general trade media

• Ensure any agreed marketing initiatives are being managed by the Marketing Manager

• Scheduling & hosting agency training events/aircraft visits/fam trips etc.

• Participate in travel trade shows and other sales events (UK wide)

• Keep partners abreast of TS product changes, promotions etc.

• Consistently reviewing TS product offering in the UK v’s the competition

• Keeping abreast of competitor/industry products/news

• Supporting the wider team with travel trade queries


Reporting:

• Tracking of sales action plans, incentive agreements & the use of allocated marketing funds

• Preparation & analysis of management reports using MIDT & e-smash

• Preparation & participation in quarterly review meetings in Canada

Key Skills

• Minimum of 4 years successful airline sales experience

• Experience in managing trade partner accounts

• In depth knowledge of the distribution networks, e-smash, & MIDT reporting

• Good knowledge of Microsoft Office Programs (Excel, Word, PowerPoint, Outlook, etc.

• Excellent organization skills (planning, time management, reporting etc)

• Excellent communication skills both written and verbal, to all levels

• Excellent organisational skills

• Have a passion for selling the airline product

• Objective &results driven

• Position will require regular travel UK wide


Location: UK home based

To apply: Please e-mail your CV and covering letter to careersuk@transat.com



Canadian Affair Sales Adviser


Role
We are looking for experienced full time Sales Adviser with a passion for Canada and the hunger to achieve challenging sales targets. Based at our offices in London, the successful candidate will have a flair for selling and inspiring a dream in their customers. They must be willing to work hard, be a proven team player and very self-motivated with the experience of delivering their targets in a challenging travel industry. They will be experienced in handling customer queries and complaints whilst still able to stay motivated to sell.


Key responsibilities:

• To be inspired by the customer’s ideas for what they want from their holiday and to be able to translate that into an actual recommendation for a holiday

• To be passionate on every call about the brand and the product we sell

• An understanding of selling principles and to be able to close the deal

• To be focused and driven to achieve targets

• To maintain a positive mind-set to overcome challenges and barriers to selling

• To handle customer queries that involve admin which is not selling

• To handle customer complaints and resolve at first point of contact whenever possible


Key responsibilities:

• Strong selling skills

• High achiever

• Strong customer service

• Strong influencing skills with the ability to persuade the customer to buy

• Pro-active and able to manage own workload effectively

• Able to communicate confidently and enthusiastically (both verbally and in writing)

• Attention to detail

• Strong numeracy

• Strong IT/Systems skills and experience, an experience of travel and GDS booking systems an advantage, especially AtCom and Galileo

• Able to multitask

• Experience gained in the travel industry

• Passionate about travel

• Experience in the contact centre environment desirable


Hours: The shift patterns are varied on a rotation between 08:30 – 21:00 Monday to Thursday, 08:30 – 20:00 Friday, 09:00 – 18:00 Saturday and bank holidays and10:00 – 17:00 Sundays.


To apply: Please e-mail your CV and covering letter to careersuk@transat.com



Flight Consultant


Role
We are looking for experienced full time Flight Consultant. Based at our offices in London, the successful candidate will have a flair for providing a great service over the phone. They must be willing to work hard, be a proven team player and very self motivated with the experience of delivering a quality service. They will be experienced in handling customer queries and complaints whilst still able to stay motivated.


Key responsibilities:

• To book flights for our Air Transat customers

• To be passionate on every call about the brand

• To maintain a positive mindset to overcome challenges and barriers

• To handle customer queries and resolve at first contact

• To handle customer complaints and resolve at first point of contact whenever possible


Skills / Experience / Requirements:

• Strong customer service background

• Competent and confident in the use of systems (an understanding of flight reservation systems an advantage)

• Experience in the contact centre environment desirable but, will consider other customer service environments

• Experience in communicating with staff from different cultures and/or countries

• Fluent in English essential

• Excellent communication skills (verbal and written)

• Able to converse in Italian, Spanish or Portuguese beneficial

• Competent numeracy skills

• Highly motivated

• Pro-active and able to manage own workload effectively


Hours: The shift patterns are varied on a rotation between 08:30 – 21:00 Monday to Thursday, 08:30 – 20:00 Friday, 09:00 – 18:00 Saturday and bank holidays and10:00 – 17:00 Sundays.


To apply: Please e-mail your CV and covering letter to careersuk@transat.com



Human Resources Administrator


Reporting to: Human Resources Manager

Base: London

 

Position Description

In this newly created position, reporting into the HR Manager you will provide an efficient and effective administrative support to the HR function, taking full responsibility for duties such as database maintenance, processing starters and leavers, issuing starter packs, responding to reference requests etc. Ensuring that a professional, customer focused, proactive and flexible HR service is delivered to the business, you will also play an important part in supporting HR projects such as Recruitment, Learning & Development, Culture, Benefits, Wellness etc.

 

Key responsibilities

• Managing new starters, onboarding, reference requests, starter packs

• Support on all benefit documentation (pension, PHI etc.)

• Maintain the HR database at all times

• Process all employee changes, send out paperwork where necessary

• Producing monthly reports to include new starters, leavers, sickness absence, recruitment stats, benefit usage etc.

• Supporting careers events, job shows, community projects etc.

• Supporting the development of the careers website

• Liaising with agencies, sourcing candidates and tracking CV's, scheduling interviews and feedback

• Help with the performance appraisal process

• Assisting with payroll and any queries relating to this

• Managing administration on activities such as leavers, transfers, contracts and maternity and paternity leave

• Benefits administration

• Keeping the personnel files up to date

• Become actively involved in ad-hoc projects

• Actively assist with organising company social events

 

Knowledge, Expertise and Qualifications

• Excellent interpersonal skills

• Ability to work in a fast-paced environment

• Able to show resilience

• Pragmatic approach

• Excellent Microsoft Office skills

• Proven track record of dealing with sensitive or confidential matters

• Able to interpret data and statistics

• Strong time management and organisational skills

• Strong attention to detail

• Previous HR experience is preferred but not essential

• Previous experience in an administrative role, working within a team

• Able to work independently with a level of autonomy

• Working towards some HR qualification

 

Person Specification

We are looking for candidates with an interest in HR and keen to develop as HR professionals. Someone who takes pride in their work, is analytical by nature, has a good eye for detail, seeks a challenge and has a positive attitude particularly when faced with a challenge.

 

To apply: Please email your CV and covering letter to: careersuk@transat.com


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