General Information


At the time of publication of these terms and conditions no compulsory vaccinations are necessary for British Citizens travelling to Canada or the USA. If you require any advice on recommended health precautions for Canada, USA or any other destination you may be travelling to and/or you are not a British Citizen you should consult your doctor. The Department of Health publishes leaflets containing advice to travellers on health, and these are available free from your doctor or by telephoning 0300 123 1002. Additionally British travellers can get up to date information from the Foreign and Commonwealth Office at

Special Assistance

This is particularly important if you are pregnant, elderly or travelling with young children. If you have a disability or require any special assistance please advise us at the time of booking. If you do not tell us until after you have made your booking and subsequently are not eligible to travel with us, you may not be entitled to a refund or reimbursement.

Refusal to Carry

The airline on which you have booked may refuse to carry you and/or you may not be allowed entry into North America if you do not meet the necessary passport/ visa or other entry requirements. We do not accept any responsibility if you fail to have the correct documents for travel or entry into North America.

We may decide to refuse to carry you if in our reasonable opinion carrying you would be in breach of any laws, regulations or orders in any country.

We and any airline with which you are booked reserve the right to refuse to allow you to check-in or board an aircraft if we consider your passport not to be valid or that it is unlikely to be in a suitable condition to be acceptable to the authorities. We employ a screening company at all our UK and Irish airports and if they recommend to us, we reserve the right to refuse travel. If you or any member of your party is refused check-in, boarding or travel for the reasons set out in this paragraph you will not be entitled to any compensation or to any refund of any monies paid to us.

If you are denied entry into any country, you will be responsible for paying any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.

If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on your ticket or any of your funds in our possession.

Registration on the Site

Some parts of this Site require registration. If you opt to register for this part of the Site, you undertake to provide true and up-to-date information regarding yourself, as required by the registration process, and to update this information promptly to ensure that it remains accurate and complete. You acknowledge that you are responsible for (i) maintaining the confidentiality of the passwords you choose or that are assigned to you following your registration; (ii) any activity carried on under your user name or under your password; and (iii) exiting your account at the end of each session. Moreover, you undertake to notify TTC of any unauthorized use of your user name or your password. If you fail to comply with the obligations set out in this clause, TTC will not be liable for any resulting losses or damages.


All texts, images, photographs, information, audio clips, video clips, software and codes available on this Site, including the presentation of the Content and the Customer Content (defined below) (collectively the « Content »), are protected by Canadian and foreign laws, including copyright laws, and belong to TTC, its affiliates or its licensors. TTC grants you a non-exclusive, non-transferable licence to use and display this Site and its Content on your computer, mobile phone or any other electronic device, solely for personal and non-commercial use, and to make one copy, for backup or hard copy purposes, on condition that you do not alter the Content and that you retain the copyright notices.
The modification, reproduction, distribution, transmission, dissemination, representation, networking, marketing, publication, licensing, public performance, downloading, creation of derivative works, internet posting, sale or any exploitation of this Site and its Content are prohibited.
The use of software, applications, computer programs, automated scripts, macros, spiders or other « screen scraping » software, robots, « bot » or any other technical means or device to copy, extract, aggregate, store, distribute or manipulate the Content on this Site in order to engage in data mining or processing, « screen scraping » or in order to reproduce and/or display the Content on this Site on any other website or online service without TTC’s prior written approval is prohibited.
All the software integrated into or included on this Site, including all files and/or images contained in or generated by such software, is protected by copyright and may be protected by other rights as well. Such software belongs to TTC, its affiliates or its licensors.
You may not: (i) use, reproduce, modify, adapt, translate, download or transmit the software, in whole or in part; (ii) sell, lease, rent, licence or transfer the software or otherwise allow access thereto; (iii) alter, remove or cover any trademark or notice of ownership included in the software; and/or (iv) decompile, disassemble, decrypt, extract or reverse-engineer this Site and its components, including, without limitation, the software, or assist anyone to do so.
You acknowledge that you do not hold any right, title, interest or licence to or in the software integrated into this Site or that may be downloaded from this Site.

Foreign & Commonwealth Office Advice

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, click here.

Updated 23rd March 2017


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