Our details: Your contract will be with The Airline Seat Company Limited trading as Canadian Affair a company registered in England and Wales with registration number 3030025 and with its registered office at Hillgate House, 13 Hillgate St, London W8 7SP.
Our flights are operated for us by Air Transat, an airline licensed in accordance with Canadian law. The address of Air Transat is 5959 Côte-Vertu Blvd, Montreal, Quebec, H4S 2E6, Canada.
We will try to provide the aircraft type specified to you at the time of booking. However, we cannot guarantee any particular aircraft. We reserve the right to substitute a different aircraft type. This may be necessary for operational, safety or security reasons or because of unusual or unforeseen circumstances beyond our control. There may be occasions where it is necessary for us to temporarily supplement our services with aircraft operated by a different airline from the one advised to you at the time of booking. In such circumstances, we shall try to ensure that you receive the same level of service and baggage allowance advertised for your flight but we cannot guarantee that this will always be possible.
These Terms and Conditions should be read in conjunction with the Conditions of Carriage of our airline, which also apply to you. Their Conditions of Carriage available at http://www.airtransat.co.uk/ are incorporated in your contract with us and contain important provisions affecting you, including conditions which may be additional to those expressly set out in these Terms and Conditions. As with these Terms and Conditions, you should refer to them before booking your flight. Those Conditions of Carriage are also available upon written request to us.
When your contract and booking with us will be effective: Your booking and contract is effective once we have sent your confirmation invoice by email we have received payment of the deposit or the total price (as applicable) for the flights or holiday you have requested.
Confirmation invoices will be sent by email to the email address you supplied during the booking process online or over the phone.
For parties of two and more, the person who makes the booking with us over the telephone or who submits the online booking form ("the lead name") agrees to these terms and conditions and to make payment on behalf of all members of the party.
Once our contract with you is effective we are responsible for providing the flights or holiday shown on the confirmation invoice and you are responsible for paying for them, in each case subject to these Terms and Conditions.
Please note: It is important that you check your confirmation invoice carefully as soon as you receive it to make sure that it accurately reflects all details of the booking you have requested. This includes the names of those travelling which must be the same as their names as shown in their passports. If you notice any discrepancy, please contact us as soon as possible after receipt. If you do not do so and want to cancel or change your booking at a later date you will have to pay amendment or cancellation costs. These are detailed in section 6 below and could be as much as the cost of the whole flight or holiday. No changes or refunds are permitted on Instant purchase or Eco Class bookings.
Insurance: We strongly recommend that our travel insurance is taken out at the time of booking as this will provide cover against cancellation in certain circumstances. Full terms of that insurance are available at http://www.canadianaffair.com/en/travel-insurance/. If you do not take our travel insurance then it is your responsibility to take out other insurance with suitable cover against cancellation and other risks.
Updated 22 September 2014