Passenger Notice

Unfortunately there are occasions completely beyond our control when a flight is delayed. The airline will endeavour to provide light refreshment on a delay exceeding 3 hours, a meal at meal times if the delay is more than six hours, and accommodation if appropriate on a longer delay. We will not do these ourselves as such arrangements will be taken care of by the airline. If you have taken out our recommended travel insurance you should have cover against delays. Our handling policies for delays are the same for both UK and Canadian departure airports. Under European Community law you have rights in some circumstances to assistance, refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at applicable airports and should also be available from the airlines. We are not liable for such payments under European Community Law. If your airline does not comply with these rules you should complain to the Civil Aviation Authority (CAA) on 0207 240 6061 and at


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