Frequently Asked Questions
Please see below our most frequently asked questions regarding luggage policies on Air Transat flights.
Hand Luggage Allowance:
Each passenger on Air Transat flights is entitled to one carry-on bag and one personal item, both subject to strict size restrictions:
- Carry-on bag cannot exceed 23 x 40 x 51 cm (9 x 16 x 20 in) (including wheels and handles) and must be light enough for the passenger to store in the upper luggage compartment without assistance.
- Personal item, such as a handbag or briefcase, a camera bag, etc. cannot exceed 12.7 x 30.5 x 43.2 cm (5 x 12 x 17 in) and must be placed under the seat. It is identified with a yellow tag.
Hold Luggage Allowance
Maximum weight: 23kg
Width + Length + Height = 158 cm /62 in (including wheels and handles)
Economy Class:
Prices without Option Plus*
Eco budget & Eco promo | Eco standard & Eco flex | Price at airport | |
---|---|---|---|
First bag | £58 | Included | £74 |
Second bag | £86 | £86 | £101 |
Additional bag | - | - | £169 |
Prices with Option Plus*
Eco budget & Eco promo | Eco standard & Eco flex | Price at airport | |
---|---|---|---|
First bag | Included | Included | £74 |
Second bag | £86 | Included | £101 |
Additional bag | - | - | £169 |
*Economy customers can add Option Plus to their booking to get one additional 23kg bag plus a range of other benefits like free standard seat selection and priority services. Find out more about Option Plus.
Club Class:
Club standard | Club flex | Price at airport | |
---|---|---|---|
First bag | Included | Included | - |
Second bag | Included | Included | - |
Additional bag | - | - | £169 |
Travelling with infants and kids:
Child equipment:
- 1 pram/pushchair and 1 car or booster seat per child - included.
- Additional items will be subject to excess baggage charges.
Equipment for infants travelling on an adult's lap:
- 1 diaper bag in cabin per infant - included.
- 1 pram/pushchair and 1 car or booster seat per infant - included.
- No baggage allowances
- Additional items will be subject to excess baggage charges.
For all other airlines please check your Canadian Affair documentation or the airline's website.
Please note that due to health and safety regulations no single item of luggage can weigh more than 32kg.
Pushchairs and Cots
Air Transat will carry one pushchair / pram and a car seat free of charge. Pushchairs can be put in the hold at the boarding gate. Any other equipment will be counted as part of the luggage allowance. Please note on landing your pushchair / pram will be delivered to you at the luggage carousel.
Golf Equipment
Golf equipment consists of one golf bag, 14 clubs, 12 golf balls and one pair of golf shoes. Standard baggage fees apply and you can prepay and preregister up to 72 hours prior to departure. There is an overweight fee of £65. No oversized fee applicable. Please check Air Transat's standard baggage policy for more details on maximum weight and size.
Bicycles
Air Transat charge a £65 fee each way on all destinations, for each transported bicycle. An oversized plastic bag is included in the £65 handling fee, available at the Air Transat check-in counter. For groups of 10 passengers or more who are travelling with bicycles please contact us in advance as alternative arrangements may be required and additional fees may apply.
Fishing Equipment
Air Transat allow 1 tackle box, reels and rods, Standard baggage fees apply. You can prepay up to 72 hours before departure, but no need to preregister. Overweight fee: £65. Oversized fee: £65. Under no circumstances may live maggots or other live bait be carried.
Diving Equipment
Air Transat will allow you to carry Diving Equipment as stipulated below:
1 empty O2 tank, 1 tank harness, 1 pressure gauge, 1 mask, 1 regulator, 1 pair of fins, 1 wetsuit or dry suit, 1 pair of aqua shoes/booties, 1 buoyancy compensator, 1 snorkel
Standard baggage fees apply.* You can prepay up to 72 hours before departure, but no need to preregister. Overweight fee: £65. Oversized fee: £65.
Please note the O2 tank must be completely empty and the pressure gauge protected.
*The fees are the same as those for standard bags, but the prepayment policy is not: while you can prepay for standard bags up to 24 hours before departure, you can only prepay for sports equipment up to 72 hours before departure
Ski equipment (snow or water) or Snowboard
Air Transat will allow you to carry Ski/Snowboard equipment as stipulated below:
1 pair of skis, 1 pair of boots, 2 poles, 1 helmet OR 1 snowboard, 1 pair of snowboard boots, 1 helmet
Standard baggage fees apply.* You can prepay and preregister up to 72 hours before departure. Overweight fee: £65. No oversized fee applicable.
*The fees are the same as those for standard bags, but the prepayment policy is not: while you can prepay for standard bags up to 24 hours before departure, you can only prepay for sports equipment up to 72 hours before departure.
Pole tips must be covered. Place your skis/snowboard and poles in a ski/snowboard bag and your boots in a separate bag.
Wheelchairs
Wet cell batteries for mobility aids are no longer accepted for carriage on Air Transat aircrafts. Passengers will still be allowed to transport both gel cell & dry cell batteries for use with mobility aids. For all batteries passengers must advise us at the time of check-in of their presence. Air Transat -Wheelchairs may be carried in the hold at no extra charge. Carriage of battery-powered wheelchairs must be arranged in advance of travel and this is subject to stringent safety regulations.
Canoe or Kayak
Not accepted at check-in counters. These items must be shipped via cargo only. Transportation charges apply. Air Transat Cargo department can be contacted on : 01784 431 831 or 01784 431 123 for more details.
Kitesurfs / Kit Board
Air Transat allow 1 kiteboard, 1 power kite, 1 helmet. Standard baggage fees apply.* You can prepay and preregister up to 72 hours before departure. Overweight fee: £65. No oversized fee applicable.
Camping Equipment
1 tent, 2 sleeping bags, camping gear, Standard baggage fees apply.* You can prepay up to 72 hours before departure, but no need to preregister. Overweight fee: £65. Oversized fee: £65. Only new stoves (or heating elements) and empty (new) canisters that have never contained any flammable liquid will be accepted. No fuel is allowed. For more information on the transport of other camping items, please refer to dangerous goods.
Paragliders
Air Transat - subject to excess fees if over free baggage allowance.
Windsurfs / Surfboards
Air Transat allow 1 mast and 1 sail (packed together but separately from the board), 1 board (inflatable or not), 1 paddle, 1 helmet. Charge GBP £65 / CAD $100. All windsurfs must be packed in their standard carrying bag and the mast must be securely attached. The ‘fin’ must be removed and boards of a honeycomb construction must have the drain plug(s) removed. Passengers should arrive early at the airport because space in the cargo hold may be limited.
Sporting equipment not listed is subject to excess fees if over your free baggage allowance.
Musical Instruments
Hand Luggage: Air Transat allow a musical instrument to be carried as hand luggage as long as it fits within the size and weight dimensions of the carryon luggage allowance (size must be within 23 x 40 x 51 cms and weighing no more than 10 kgs).Please note that only one piece of hand luggage is allowed. Instruments exceeding this size or weight must be checked-in as hold luggage and will be counted towards your hold luggage allowance.
Checked Luggage: Musical instruments can be checked in as hold luggage as per baggage conditions for economy and club class luggage allowances. Air Transat operates a 1 piece allowance per person travelling in economy and 2 pieces of luggage per person for Option Plus & Club passengers. If the musical instrument exceeds the free baggage allowance for your destination (size, piece, weight), excess baggage charges will apply. The Instrument must be packed in a rigid case.
Animals
Air Transat - Only cats and dogs are accepted as animals for carriage in the checked baggage hold on flights from the United Kingdom and Republic of Ireland to Canada. All other animals are refused on all Air Transat flights. Passengers must be in possession of all animal-related documents required by the country of destination (call for details of what you need to do).
To United Kingdom and Republic of Ireland, cats and dogs will be accepted as cargo only on Air Transat flights – advance arrangements are required and additional fees apply. Please contact Air Transat Cargo 01784-431-831 / 01784-431-123 for more information.
Service animals: The United Kingdom will only allow entry through certain airports and extensive pre-flight arrangements and paperwork must be completed well before the intended date of travel (months before in some cases). Please contact Air Transat for more information.
Dangerous Goods
The following articles are not permitted to be carried:
- Wet cell batteries for mobility aids are no longer accepted for carriage on Air Transat aircrafts. Passengers will still be allowed to transport both gel cell & dry cell batteries for use with mobility aids. For all batteries passengers must advise us at the time of check-in of their presence.
- Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous including camping gas cylinders)
- Corrosives (such as acids, alkalis, mercury and wet cell batteries)• Explosives, munitions, fireworks, including percussion or toy gun caps, and articles which are easily ignited.
- Flammable liquids and solids (such as flammable aerosols, lighting or heating fuels, matches, paint thinners, fire lighters)
- Oxidising materials (such as bleaching powder, peroxides)
- Poisons and infectious substances (such as insecticides, weed killer and live virus materials)
- Radioactive materials
- Other restricted articles (such as magnetic material, offensive and pornographic materials).
All other sporting equipment / special items not listed above will be charged the applicable excess baggage charges.
For all other airlines please check the airline's own website
You should report this at your arrival airport who will help you complete contact the airline you have flown with who will help you complete a Property Irregularity Report and explain how your baggage will be traced. In the unlikely event that a representative is not available please e-mail cbagages@airtransat.com or baggagetracing@airtransat.com.
Canadian Affair does not accept any responsibility for loss or damage to personal belongings.
As a rule all property left on an Air Transat flight or at an airport will be passed to the Lost Property department of the airport in question. This can take up to 24 hrs to process.
Please contact the relevant Airport:
London Gatwick
Company Excess: Baggage Company located in the South Terminal
Opening times: 10am - 4pm daily
Contacts: gatwick.lostproperty@excess-baggage.com, 01293 504 310
Charge: Storage charge dependent on item
Manchester
Company Excess Baggage Limted: T1 arrivals level
Opening times: 8am - 8pm daily
Contacts: 0161 489 3463
Charge: £5 per item
Glasgow
Company Airport Management Services (Ltd) UK. Domestic arrivals on the ground floor
Opening times: Mon/Fri 8am - 6pm, Sat/Sun 9:30am - 4pm
Contacts: 0141 848 4740, info@ams-glasgow.com
Charge: £5 per item
Exeter
Company: Lost Property Office
Opening times: Mon/Fri 8am - 4pm, Sat 10am - 2pm
Contacts: 01392 354 909
Charge: N/A
Birmingham
Company: OCS adjacent to Boots on the 1st floor
Opening times: 7am - 7pm daily
Contacts: bhx.lostproperty@ocs.co.uk; 0121 767 7987
Charge: £5 per item per month. £20 per item per month for phones / laptops
Newcastle
Company Newcastle Airport
Opening times: 9am - 12pm then 1pm - 3pm (Mon-Fri only)
Contacts: lostproperty@newcastleinternational.co.uk; 0191 214 3367
Charge: £5 per item
Dublin
Company: Sky Handling Partners (For TS flights)
Opening times: Whilst ticket desk is manned
Contacts: 01 814 1400
Charge: N/A
Shannon
Company: ICTS in the arrivals hall
Opening times: 6am - 11pm daily
Contacts: lostproperty@icts.ie; 087 328 5935
Charge: €5 per item
For all other airlines please contact the carrier in question.
No - You will have to collect your luggage and check-in separately for each flight.
We would also advise you to leave a minimum of 3 hours between your flight arrival time, and the new departure time of your connecting flight. Delays do occur from time to time and neither Canadian Affair nor its airline partners accept any responsibility for missed connecting flights.
No - Agricultural laws in Canada are extremely strict and prohibit the carriage of food into the country.
Please note: The information above is as up-to-date as possible, but is subject to change. The luggage details relate to your travel dates not to the date of booking.
Food and plant product imports pose serious health risks – both to the public and to the environment. There are strict rules about bringing them to the UK to reduce the risk of pests and diseases entering the country. Find out more about the rules on bringing food / plant products to the UK - https://www.gov.uk/bringing-food-into-great-britain
When travelling from outside the EU you can bring in goods up to certain limits without paying duty and/or tax in the UK. These goods must be for your own use or as gifts and transported by you. Find out more about limits and guideline quantities considered to be above 'own use' - https://www.gov.uk/bringing-goods-into-uk-personal-use
You are not allowed to bring internationally protected endangered animals and plants, or products made from them, into the UK unless you have a CITES (Convention on International Trade in Endangered Species) permit.
The illicit trade in animal products is a serious contributory factor in the threat of extinction faced by many endangered species. You can find more information here: www.cites.org