Travel Documents

It is the responsibility of the passenger to ensure they have the correct travel documentation prior to departure. Canadian Affair will not transfer flights or offer refunds to passengers who fail to have the correct documentation.

British Nationals travelling to Canada require a full 10 year passport. If you need to obtain a passport you should apply well in advance of your trip.

Visas requirements

British Citizens, British Overseas Citizens (who are re-admissible to the UK), British Subjects and British Dependant Territories Citizens DO NOT require a visa to visit Canada. If you are unsure of your status, please look on the personal data page of your passport and it will be noted under 'Nationality'.

Please note that British Overseas Citizens who are subject to control under the (UK) Immigration Act, 1971 still require a Canadian visa for travel to Canada.

To find out if you require a visa, check here.

If you do not require a visa, then you will require an eTA (electronic travel authorisation) to enter Canada.

Electronic Travel Authorisation (eTA)

Certain visitors flying into Canada now require an Electronic Travel Authorisation (eTA).

If you do not normally require a visa to enter Canada (e.g. British Citizens), you will need to get an eTA. Find out if you require an eTA here. Some exemptions will apply e.g. US citizens and visitors with a valid Visa.

What is an eTA?

eTA is a new entry requirement for visa-exempt foreign nationals travelling to Canada by air. It will allow Canada to screen travellers before they arrive. The authorization is electronically linked to your passport and is valid for five years or until your passport expires, whichever comes first.

Therefore, you must travel with the passport that you applied for your eTA with. You can enter Canada as many times within the validity of the eTA for this one fee.

• Visitors simply apply online in a process that takes just a few minutes. All you need is your passport, a credit card, access to the internet and an email address.
• In most cases, the eTA will be granted within minutes of applying.
  
• The cost to apply for an eTA is $7 (CAD) per person which is paid at the time of application.
  
  

Applying for an eTA in advance of travelling to Canada is the sole responsibility of the passenger, and Canadian Affair cannot apply for this on behalf of any passengers. Passengers wishing to fly must have applied and been granted their eTA before they board their flight.

You can find more information including a short video here: http://www.cic.gc.ca/english/v...

We look forward to helping you on your way to Canada.

If you book within 7 days of your departure date and do not have access to email, you will be able to pick up your ticket from the Canadian Affair desk at your departure airport. If your first flight is from Canada to the UK and you are booking within 14 days of your departure date and do not have access to an email address you will collect your documents at the airport.

If you lose or forget your travel E-Ticket you can contact us and we will arrange to have one sent to you, or have one ready for collection at your departure airport.

You will receive your booking invoice within 10 days of making a booking and your travel itinerary and other documents 4 weeks prior to departure. As we are a ticketless operator you will not receive 'tickets', your itinerary is all the documentation you will need to check-in for your flight, this information can be sent via email (edocs). You will be informed if this is the case at the time of reservation.

From 9 September 2010, UK travellers looking to enter the United States will be charged £9 / $14USD to apply for the compulsory ESTA (Electronic System for Travel Authorisation).

The forms are available from the ESTA Website. 

You must complete an ESTA application at least 72 hours before flying. Any traveller who fails to complete an ESTA application at least 3 days before departure will almost certainly be refused entry into the country under new US Customs and Border Protection (CBP) regulations. If you are even considering visiting the States, it's worth filling out an ESTA application now as they are valid for two years. 

All British Passport holders entering the USA on the visa waiver programme are required to hold a machine-readable passport. If do not hold a machine-readable passport you will need to obtain a visa for entry or apply for a new passport. Travellers without a machine readable passport who do not have a visa will be denied entry into the USA and possibly fined.

Important: If you are refused entry because you do not hold the correct travel documents or have had your application for ESTA rejected - you will NOT be entitled to any form of refund or covered by your travel insurance policy.

If you have any doubt about travel to the USA or require further information please visit the US Embassy WebsitePlease note that passengers are responsible for ensuring they have the correct travel documentation prior to departure.

If you booked online or via the call centre you will receive an email (to the address you gave in the booking process) within a couple of hours confirming your booking and providing an invoice.

Please check your email account as sometimes your email provider will put a first email from a new account into a spam or junk folder.

If you have checked this then please call our call centre or Contact Us and one of our team will arrange for a new document to be sent to you?

Air Transat passengers who check in online for their flights will have the option to receive their boarding passes electronically on their mobile devices. Passengers who choose this option will therefore be able to go through security checkpoints and board their flights without a paper boarding pass.

The Air Transat electronic boarding pass is an image of a two-dimensional bar code containing the same flight information as that featured on the Air Transat boarding pass provided at the check-in counter or self-service airport kiosk.

The electronic boarding pass will be sent by text message (SMS) or by email directly to the passenger’s mobile device. iOS device users can add their boarding passes to Apple’s Wallet app.

The electronic boarding pass option will be offered for most of Air Transat’s flights.

Passengers will be able to use an electronic boarding pass at the airports of the following Canadian cities: Montreal, Toronto, Vancouver, Quebec, Calgary, Edmonton, Victoria.