Traveller Care

We know that the pandemic has raised concerns about travelling. That’s why Air Transat has created the Traveller Care program featuring enhanced health and safety measures at check-in, during boarding and whilst on board — as recommended by regulatory authorities such as the International Civil Aviation Organization — so that you can travel with peace of mind. Here’s what you can expect when flying with Air Transat to get you to your destination safely:

Before your flight


1) Make sure your health allows you to travel. Watch for common symptoms of COVID-19, and take your temperature.

2) Stay informed. The situation is changing quickly, as are the measures. Check the Government of Canada website and airports to see if there are any additional health measures you would need to take.

3) You will be required to wear a face covering in the plane, so make sure to bring at least one with you on your trip. You may also be required to wear one at the airport.

4) We recommend you check in online, available 24 hours before your flight. You will also be asked a few health-related questions.

5) To avoid payments at the airport, we recommend you make your payments online, up to 72 hours before departure, for any extra bags, sports equipment or extra inflight services.

6) Download the Air Transat app* to stay informed.

7) Download the ArriveCAN app to reduce wait times upon your arrival in Canada and to reduce points of contact.

At check-in at the Airport


1) All our check-in counters and self-service kiosks will be regularly and thoroughly cleaned and disinfected.

2) Hand sanitiser dispensers will be placed around our check-in counters and self-service kiosks.

3) All our employees will wear face coverings or will be behind Plexiglas partitions.

4) You will be required to wear a face covering.

5) You will be encouraged to use our self-service check-in kiosks.

6) You will be encouraged to use our self-service baggage drop-off stations where available.

7) You will be asked a few health-related questions.

8) Your temperature may be taken at certain airports. Check their websites for more information.

During boarding airport


1) All our gate counters will be regularly and thoroughly cleaned and disinfected.

2) All our employees will wear face coverings or will be behind Plexiglas partitions.

3) You will be required to wear a face covering.

4) You will be asked to keep two metres (six feet) distance from other passengers while boarding.

5) Priority boarding will only be offered to passengers with reduced mobility.

6) Passengers sitting at the back of the aircraft will be asked to board first, followed by those at the front.

Onboard


On board all our aircraft, our reliable HEPA (High Efficiency Particulate Air) filters eliminate 99.995% of small particles, such as bacteria and viruses, refreshing cabin air every three minutes. In addition:

1) Before each and every flight, the aircraft will be thoroughly cleaned with hospital-grade disinfectant, including seats, headrest covers, seat belt buckles, seat controls, seat-back pockets, armrests, cabin windows and shades, light switches, air circulation controls, tray tables, individual entertainment screens, and overhead bins and handles. The entire aircraft will also be cleaned every 24 hours with electrostatic disinfectant.

2) Our pilots and flight attendants will wear face coverings throughout the flight.

3) You will be required to wear a face covering throughout the flight.

4) You will receive a complimentary Traveller Care kit, which will include a face covering, gloves, hand sanitiser and disinfecting wipes.

5) Toilets will be sanitised regularly throughout the flight with hospital-grade disinfectant. Only one passenger at a time will be allowed to wait outside.

Economy Class

6) On flights to/from Canada, a prepackaged meal (sandwich, salad and dessert) and a snack will be served.

7) Bottled water will be offered on all flights; beer and bottled wine will be sold at affordable prices.

Club Class

8) A premium prepackaged meal will be served. Beer and wine will be offered on request.

Upon arrival at destination

1) Passengers sitting closest to the exit door(s) will deplane first, followed by the others, to avoid crossing each other

2) You will be asked to keep two metres (six feet) distance from the other passengers while deplaning.

Before your return flight

1) Make sure your health allows you to travel. Watch for common symptoms of COVID-19, and take your temperature.

2) Stay informed. The situation is changing quickly, as are the measures. Check the websites of your country of destination and airports to see if there are any additional health measures you would need to take.

3) You will be required to wear a face covering on the plane, so make sure to bring at least one with you on your trip. You may also be required to wear one at the airport.

4) We recommend you check in online, where available. You will be asked a few health-related questions.

5) To avoid payments at the airport, we recommend you make your payments online, up to 72 hours before departure, for any extra bags, sports equipment or extra inflight services.

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