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About Us

We're the UK's leading Canada travel experts

  • Book with Confidence

    As the UK's largest tour operator that specialises in travel to Canada, all our flights and holidays are financially guaranteed under a government-backed scheme.

  • Company Information

    Founded in 1995, Canadian Affair offers an a la carte menu of services for all types of travel options between the UK, Ireland & Canada.

  • Canadian Affair Awards

    Canadian Affair has won several prestigious awards over the years, that recognise the commitment we have to providing the highest quality flights and holidays at the best prices.

  • Careers

    A great opportunity has arisen for someone to join our busy Sales Support department, based in our London office. We are looking for someone who enjoys administrative duties; has great attention to detail; can effectively prioritise their own work load and in general, has a positive outlook. The role involves working closely with the sales team as well as liaising with suppliers daily and so confidence and strong communication skills are also important. If you thrive under pressure and enjoy working in a fast paced environment we are the company and department for you.

    Key responsibilities:

    • Ticketing, Issuing / Reissuing / Refunds tickets in Galileo

    • Run and manage reports to ensure quality control

    • Issuing clients documentation i.e. car vouchers, transfers, excursions, cruise etc

    • Ticketing, Issuing / Reissuing / Refund tickets in Galileo

    • Run and manage reports to ensure quality control

    • Issuing clients documentation ie, car vouchers, transfers, excursions, cruises etc

    • To process all on request booking components and mange ground queues

    • Manage allocations & host to host bookings – ensuring confirmations are received within a reasonable time and checking that all details are accurate

    • Work through supplier request responses from the mailbox and updating confirmations to the bookings

    • Maintaining and developing strong working relationships with our suppliers at all times whilst delivering a professional and courteous service.

    • Sense check bookings to ensure bookings flow and are processed correctly

    • Communicating with reservation agents and providing support to get bookings confirmed and if required investigate further into alternative options.

    • Liaising with suppliers to check the progress of bookings on request and challenging any denied requests

    • Ensuring any special requirements are booked for passengers

    • Responsible for cancellation of ground components and no shows.

    • Re-arranging components affected by nay schedule changes or flights delays

    • Despatch schedule change documentation

    • Assist in schedule change management

    • Dealing effectively with in resort issues.

    • Attending team meetings and sharing best practice with colleagues.

    Skills / Experience / Requirements:

    • Excellent working knowledge of Galileo

    • A strong work ethic and willingness to go 'above and beyond'

    • Excellent attention to detail

    • Problem solverl

    • Organised, Flexible & punctuall

    • Able to work on own initiative as well as part of a teaml

    • Ability to multi-task and work under pressure to meet tight deadlinesl

    • Thrive working within a fast paced environmentl

    • Self-motivatedl

    Location: London

    Shift work will be required – Shift times 0830-1700, 0900-1730 and 1230-2100. Two weekend days work will also be required on a rotational basis.

    We offer a competitive salary with excellent benefits and a rewarding working environment. Full training will be provided.

    Please email your CV and covering letter to .

  • Gift Vouchers

    Canadian Affair gift vouchers are available to purchase in GBP(£) and CAD($). They can be used as full or part payment towards Canadian Affair flights and holidays.

  • Travel Insurance

    When booking your holiday in Canada it is vital that you are protected against unforeseen circumstances. That's why Canadian Affair has teamed up with ETI-International Travel Protection.

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