Frequently asked questions
Air Transat
Yes, you can pre-select your seat. Seats can only be pre-booked up to 24 hours prior to departure. You can pre-book your seat online at the time of booking or over the phone.
If you have already booked your flight please login to Manage My Booking to pre-select your seat or give us a call.
Please visit our Seat Selection page for more information on seat types and prices.
For all other airlines please speak with your consultant or check on the airline's own website
We strongly recommend you do.
If you don't pre-select your seat we cannot guarantee that you will be able to sit beside your travelling companion(s).
Air Transat
We recommend you arrive at the Air Transat check-in counter at least three hours prior to flight departure.
When checking in, be sure to specify that you have selected your seat. Seat selection must be claimed at least 75 minutes prior to departure.
In the event they are not claimed in this time period, the seats can be released without possibility for refund.
Air Transat - The seat width on Air Transat aircrafts vary from 16.5 inches to 18.25 inches depending on aircraft type or grade of seat purchased.
For all other airlines please check the airline's own website
Air Transat offers onboard bassinettes for babies. These bassinettes, which are attached to the bulkhead, are approved by Transport Canada. They are a safe and comfortable way for your baby to travel during the flight.
The infant's weight must not exceed 11 kg (24 lbs) and their height must not exceed the size of the bassinette 27 x 12 x 6 in (68 x 30 x 15 cm).
Babies that are able to sit up on their own are not permitted to use the skycot/basinette.It is important to know that the bassinette may be requested in advance, but is not confirmed until you board the aircraft and the in-flight crew can assess the suitability for your child.
Skycots / Bassinettes are available for use on board and are never guaranteed, they are only available on specific seats and are chargeable; please contact reservations on 0207 616 9999 for more details.
For all other airlines please check the airline's own website