Who should I contact if my baggage is lost or damaged?

You should report this at your arrival airport who will help you complete contact the airline you have flown with who will help you complete a Property Irregularity Report and explain how your baggage will be traced. In the unlikely event that a representative is not available please e-mail cbagages@airtransat.com or baggagetracing@airtransat.com.

Canadian Affair does not accept any responsibility for loss or damage to personal belongings.


As a rule all property left on an Air Transat flight or at an airport will be passed to the Lost Property department of the airport in question. This can take upto 24 hrs to process.

Please contact the relevant Airport.

London Gatwick
Company Excess: Baggage Company located in the South Terminal
Opening times: 10am - 4pm daily
Contacts: gatwick.lostproperty@excess-baggage.com, 01293 504 310
Charge: Storage charge dependent on item

Company Excess Baggage Limted: T1 arrivals level
Opening times: 8am - 8pm daily
Contacts: 0161 489 3463
Charge: £5 per item

Company Airport Management Services (Ltd) UK. Domestic arrivals on the ground floor
Opening times: Mon/Fri 8am - 6pm, Sat/Sun 9:30am - 4pm
Contacts: 0141 848 4740, info@ams-glasgow.com
Charge: £5 per item

Company: Lost Property Office
Opening times: Mon/Fri 8am - 4pm, Sat 10am - 2pm
Contacts: 01392 354 909
Charge: N/A

Company: OCS adjacent to Boots on the 1st floor
Opening times: 7am - 7pm daily
Contacts: bhx.lostproperty@ocs.co.uk; 0121 767 7987
Charge: £5 per item per month. £20 per item per month for phones/laptops

Company Newcastle Airport
Opening times: 9am - 12pm then 1pm - 3pm (Mon-Fri only)
Contacts: lostproperty@newcastleinternational.co.uk; 0191 214 3367
Charge: £5 per item

Company: Sky Handling Partners (For TS flights)
Opening times: Whilst ticket desk is manned
Contacts: 01 814 1400

Company:ICTS in the arrivals hall
Opening times: 6am - 11pm daily
Contacts: lostproperty@icts.ie; 087 328 5935
Charge€5 per item


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