Frequently Asked Questions
Please see below our most frequently asked questions regarding the in flight experience.
Air Transat Economy seat pitch is to 32" and up to 34” in their Club Class cabin on their Airbus aircraft. Extra legroom seats are available on all Canadian Affair flights. Find out seat options, prices and how to pre-select your seat here.
Air Transat has a choice of a Bistro Menu or chef-prepared gourmet meals on all Transatlantic Economy flights, with the gourmet meals served on all Club Flights.
You can find more information on Air Transat's Bistro service here. Bon appetit!
Bistro Menu
Economy Class and Option Plus passengers on transatlantic flights can enjoy our Bistro! menu’s tasty new options, available free of charge.
From the UK to Canada
A choice of two hot dishes, served with a couscous salad, sweet treat and glass of red or white wine:
- Garlic and ginger chicken: tender pieces of chicken breast in garlic and ginger sauce, served with jasmine rice with red peppers and parsley.
- Shanghai noodles: wheat noodles sautéed with vegetables in an Asian sauce, sprinkled with sesame seeds.
From Canada to the UK
A choice of two hot dishes, served with a couscous salad, sweet treat and glass of red or white wine:
- Chicken Provençal: tender pieces of chicken breast in Provençal sauce, served with orzo with broccoli and yellow and orange julienne carrots.
- Penne in rosé sauce: topped with mozzarella cheese, sun-dried tomatoes and parsley.
Chef's Menu by Daniel Vézina
Air Transat is proud to partner with renowned Quebec chef Daniel Vézina to offer a menu inspired by his signature recipes. To enjoy a signature Daniel Vézina dish, pre-order your meal between 45 days and 48 hours before departure. You can do so by phone or email. There will be an additional £15 per person cost for the gourmet chef breakfast and £35 for lunch/dinner meals.
Passengers who pre-order will be able to choose from one of Daniel Vézina’s six lunch/dinner dishes:
- Pork filet mignon with Quebec blueberries
- Chicken cordon bleu garnished with smoked meat
- Salmon fillet with Asian noodles
- Vegetable risotto
- Pulled beef shepherd’s pie
- White bean and quinoa bowl
Each meal is served with a cheese plate, dessert and glass of wine.
Passengers who pre-order will be able to choose from one of Daniel Vézina’s two breakfast dishes:
- Spinach and basil omelette
- Crepes with goat's cheese and smoked salmon
Each breakfast is served with a plain croissant, yoghurt, orange juice and coffee.
Frequently Asked Questions
Why has the menu changed?
The new Bistro menu allows healthy meals to be freshly prepared each day. It also offers you a wider selection.
Is the new Bistro service free?
Yes, the Bistro service is complimentary.
If you wish to upgrade your meal to one of chef Daniel Vézina's specially created meals, there is a £15 per person charge for this.
Do I need to pre-order my meal?
There is no need to book your Bistro meal in advance. Simply select your preferred option during the in-flight service.
Order your Daniel Vézina meal in to enjoy these delicious, chef-prepared meals.
Will there still be a breakfast or snack?
Yes, the breakfast and snack service are unchanged and continue to be offered free of charge.
Will I be able to purchase additional items on board?
Yes, you will still be able to purchase additional items on board, including:
- Beverages: natural spring water, domestic and imported beer, cocktails, spirits and liquors, wine and sparkling wine
- Snacks: chips, Mini Oreos, Twizzlers Nibs, oatmeal, Caramilk
- Tapas and kids’ boxes
Will Club Class service be modified?
No. We will continue to offer the same personalized service for our Club Class passengers.
What if I have a food allergy or dietary intolerance?
Please note, with the exception of Kosher requests, we are unable to offer any special meal requests. For Kosher requests, please contact one of our reservation agents
Can I bring my own food for the flight?
Air Transat permits passengers to bring their own food aboard if they wish.
Travelling in economy
Consult Air Transat's Bistro menu for your flight to view available options. Certain special meal requests are possible. Please contact the airline Information & Seat selection centre at Air Transat 001-514-636-3630.
Passengers are also permitted to bring their own food aboard Air Transat flights.
Travelling in Club Class
Please contact us on 020-7616-9193 to request a special meal (from the list below)
Type of Meal | Description | Code |
Diabetic | Sugar-free meal, without added sugar, low in carbohydrates and high in fibre | DBML |
Gluten-Free | Free of wheat, gluten, barley, rye or oatproducts | GFML |
Low-Calorie | Low fat and high fibre | LCML |
Low-Fat, Low-Cholesterol | Low fat and low saturated fat | LFML |
Low Sodium | Restricted sodium / no salt added | LSML |
No Lactose | Free of dairy products | NLML |
Asian Vegetarian | Representative of Asian culture using traditional ingredients | AVML |
Vegetarian with Dairy Products | Free of meat or meat products, no fish | VLML |
Vegetarian without Dairy Products | Free of meat or meat products, no fish, no dairy | |
Kosher | Prepared according to Jewish dietary laws | KSML |
Hindu | Free of beef, pork and veal products | HNML |
Muslim | Free of pork and alcohol products | MOML |
Child Meal (only available on flights to and from Europe) | Easy to chew, easy to manipulate | CHML |
There are a selection of movies and short programmes played during the flight along with a selection of audio channels.
Air Transat charge GBP £2 / $4 CAD. If you are flying in Club Class or pre purchase Option Plus there is no charge. Once you have a headset you can keep it and use it for your return journey.
Alternatively you can bring your own headphones and insert an adaptor.
Electronic devices such as laptops and personal stereos may be used once the aircraft you are on has reached its cruising altitude. You are not allowed to use electronic devices during takeoff and landing. Mobile phones must be kept switched off for the duration of your flight.
Yes - Air Transat carry a wide variety of spirits, tobacco, perfumes, confectionery and other products.
Air Transat no longer accepts cash for onboard transactions. Passengers will be required to use a credit card for all their purchases, such as snacks and beverages, duty free items, comfort kits, and so on. Please note prepaid credit cards are not accepted.
This decision was made to enhance the customer experience, as it will speed up service and give the cabin crew more time to spend with our passengers. Going cashless makes sense in today's technology-friendly environment and has been deployed with great success on an increasing number of airlines. It should be noted that, unlike many other airlines, Air Transat offers complimentary food and beverages on most of our routes. These factors significantly reduce the risk of inconvenience for passengers not having a credit card onboard. Air Transat is working on alternative payment options for these special cases.
All passengers entering the UK must clear Immigration at the first arrival airport point. You will be required to process through UK immigration & customs at this first UK airport.
Please note: Passengers travelling onto another UK airport must have their duty free items in a sealed bag or they will be confiscated at security. This does mean that upon landing at your final destination you will arrive as a domestic passenger and will not be required to clear immigration for a second time. You will proceed immediately to collect your luggage or to the arrivals hall.